Senior Operations Leader, Damage Prevention Center

Paycom; Texas; Híbrido; USD 85 000 - 120 000; Tempo integral

Resumo da oferta

Texas811 is seeking an Operations Manager to lead the Damage Prevention Center, overseeing daily operations, service levels, regulatory compliance, and customer experience expectations. This role drives strategic execution, business continuity planning, and a culture of accountability among operations leadership.

You will guide workforce management, cross-functional collaboration, and continuous improvement initiatives to ensure consistent service delivery and operational excellence aligned with

Qualificações

• 5+ years of experience in operations leadership, workforce planning, or business process management in a high-volume, customer-centric environment (contact center experience preferred).
• Demonstrated experience managing cross-functional teams, ensuring collaboration across Operations, Technology, and other business units.
• Experience managing operational budgets, resource planning, and performance metrics.
• Leadership experience in coaching, mentoring, and developing frontline supervisors.

Responsabilidades

• Oversee the DPC’s daily operations, ensuring alignment with Texas811’s business objectives.
• Manage service performance and process adherence to optimize efficiency; influence workforce planning based on operational needs.
• Implement strategic initiatives and process improvements to enhance service quality and operational outcomes.
• Provide structured coaching and mentorship to direct reports and key partners to develop the necessary skills.

Descrição da oferta de emprego

Texas811 is seeking an Operations Manager to lead the Damage Prevention Center, overseeing daily operations, service levels, regulatory compliance, and customer experience expectations. This role drives strategic execution, business continuity planning, and a culture of accountability among operations leadership.

You will guide workforce management, cross-functional collaboration, and continuous improvement initiatives to ensure consistent service delivery and operational excellence aligned with