Senior Operations Leader - Advanced Therapy Logistics

UPS; Durham (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

UPS is recruiting for a Manager, Operations in the Advanced Therapy Division (NORAM) to oversee day-to-day operational performance for advanced therapy logistics across North America, ensuring service quality and regulatory compliance.

Responsibilities include leading operations teams, coordinating with global counterparts, and maintaining end-to-end supply chain efficiency while focusing on patient commitments and cost controls.

Qualifications

• Strong operations management experience with end-to-end oversight.
• Experience in cryogenic, ultra-low temperature, frozen, cold, and ambient packaging.
• Experience in warehousing, space allocation, and inventory management.
• Budgeting, financial management, and cost control capabilities.
• Customer service orientation with problem-solving skills.
• Healthcare/pharma/logistics experience is highly beneficial.
• Knowledge of air and ground freight operations and risk assessments.

Responsibilities

• Lead and coach operations teams.
• Oversee daily operations: packaging, cryogenic fulfilment, warehousing, and capacity management.
• Coordinate with global counterparts for seamless end-to-end supply chain.
• Monitor metrics, identify risks, drive continuous improvement, manage budgets.
• Serve as senior client contact, collaborate with commercial and quality teams.

Skills

Operations management

Cryogenic packaging

Warehousing operations

Process optimization

Capacity planning

Budgeting & cost control

Stakeholder management

Healthcare logistics

Cold chain management

Biomanufacturing/advanced therapy

Education

Advanced degree or certifications (Lean, Six Sigma, PMP, MBA, MSc, Ph.D.)

Tools

Air & ground freight networks

Job description

UPS is recruiting for a Manager, Operations in the Advanced Therapy Division (NORAM) to oversee day-to-day operational performance for advanced therapy logistics across North America, ensuring service quality and regulatory compliance.

Responsibilities include leading operations teams, coordinating with global counterparts, and maintaining end-to-end supply chain efficiency while focusing on patient commitments and cost controls.