Senior Operations Lead, E‑commerce & Fulfillment

Ring Concierge; New York (NY); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee discounts on fine jewelry

Paid time off incl. religious observ.

Job summary

Ring Concierge is seeking a Senior Manager, Operations in Midtown NYC to oversee day-to-day fulfillment and drive strategic initiatives across divisions. The role focuses on accuracy, efficiency, and an exceptional client experience as the company scales.

You will own inventory, systems, and cross-functional collaboration with Customer Experience, while building scalable processes and leading a growing Operations team in a fast-paced environment.

Qualifications

• 6–8+ years in ecommerce operations, logistics, or supply chain management.
• Proven experience leading teams and managing third‑party logistics partners.
• Strong financial acumen with experience overseeing invoices and cost controls.
• High proficiency in Excel / Google Sheets; experience with Shopify and NetSuite strongly preferred.

Responsibilities

• Own end-to-end ecommerce and retail operations, including fulfillment, returns, quality control, and transfers.
• Build and scale processes to support growth, peak volume, and new initiatives.
• Define and track KPIs to ensure accuracy, efficiency, and on-time delivery.
• Oversee inventory movement across offices, retail locations, and 3PL partners.

Skills

Ecommerce operations

Fulfillment

Logistics

Team leadership

Data-driven decision making

Excel / Google Sheets

Education

Bachelor's Degree

Tools

Shopify

NetSuite

Excel/Sheets

Job description

Ring Concierge is seeking a Senior Manager, Operations in Midtown NYC to oversee day-to-day fulfillment and drive strategic initiatives across divisions. The role focuses on accuracy, efficiency, and an exceptional client experience as the company scales.

You will own inventory, systems, and cross-functional collaboration with Customer Experience, while building scalable processes and leading a growing Operations team in a fast-paced environment.