Senior Manager of Operations

Local Eclectic; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Job summary

Local Eclectic in Streeterville, Chicago, is seeking a Senior Manager of Operations to connect our fulfillment center and flagship store. This hands-on, in-office role oversees fulfillment, receiving, returns, and inventory accuracy with a part-time and full-time team.

You will own daily operations, optimize processes, manage KPIs, and build systems to track performance. 5+ years in multi-site retail/ecommerce and Shopify experience are highly valued.

Qualifications

• 5+ years managing operations, fulfillment, or inventory in retail or ecommerce.
• Track record managing people in a fast-paced environment, ideally part-time or hourly teams.
• Exceptional attention to detail and focus on inventory accuracy.

Responsibilities

• Oversee daily order fulfillment workflow, ensuring accuracy and on-time shipping.
• Coordinate between fulfillment and flagship store; resolve inventory discrepancies and transfers.
• Own inventory accuracy across fulfillment and store locations; supervise monthly stock takes.
• Oversee receiving of new inventory and vendor shipments; ensure accurate data in system.
• Manage returns end-to-end for ecommerce and in-store channels; restore stock quickly.
• Directly manage a part-time operations team; build schedules and maintain momentum.
• Maintain and tighten SOPs for fulfillment, receiving, and inventory; minimize bottlenecks.
• Own end-to-end operational systems as the system of record for inventory, fulfillment, and receiving.
• Monitor shipping rates with carriers to balance cost and speed.
• Create KPIs and reporting structures for leadership visibility into operations.
• Identify operational problems and implement strategic solutions.
• Maintain a clean, organized fulfillment environment; adjust staffing as needed.

Skills

Operations management

Inventory control

Team leadership

Process improvement

Shopify experience

Tools

Shopify POS

Inventory software

Job description

Local Eclectic is a fast-growing fine jewelry company with a thriving ecommerce business and a new flagship retail store and café in Streeterville. We're looking for a Senior Manager of Operations to be the connective tissue between our fulfillment center and our flagship store - someone who thrives on getting a high volume of detailed work done correctly, every single day, without needing to be told twice.

Position Summary

The Senior Manager of Operations owns the day-to-day operational engine of the business: fulfillment, receiving, returns, and inventory accuracy - and serves as the primary liaison between our in-house fulfillment team and our flagship store team, keeping inventory flowing accurately between the two. This is a hands-on, in-office leadership role overseeing a part-time and full time team.

Key Responsibilities

• Oversee daily order fulfillment workflow - picking, packing, shipping accuracy and speed - ensuring orders go out complete, correct, and on time.
• Serve as the single point of coordination between the fulfillment operation and the flagship store team, resolving inventory discrepancies, coordinating transfers, and making sure both sides always know what the other has and needs.
• Own inventory accuracy across fulfillment and store locations
• Oversee regular monthly stock takes/cycle counts, investigate and resolve discrepancies, and maintain clean, trustworthy inventory data.
• Oversee receiving of new inventory and vendor shipments - verifying counts and condition against POs, logging discrepancies, and getting product into the system and available for sale quickly.
• Manage the returns process end-to-end (ecommerce and in-store), ensuring fast turnaround, accurate restocking, consistent handling and returns reconciliation.
• Directly manage a part-time operations team: working with the team to build schedules, set daily priorities, train on process, and proactively keep the team motivated and moving at pace through the day.
• Own and continuously tighten SOPs for fulfillment, receiving, and inventory; flag bottlenecks before they become problems; keep the day-to-day running with minimal oversight.
• Own operational systems end-to-end - the system of record for inventory, fulfillment, and receiving - ensuring data stays accurate and processes run through it consistently.
• Oversee and negotiate shipping rates with carriers to control cost without sacrificing delivery speed.
• Create actionable KPIs for the operations function and hold both yourself and the team accountable to them.
• Build a reporting structure that gives leadership clear, ongoing visibility into the efficiency of Local Eclectic's operations.
• Proactively identify operational problems and work strategically to solve them
• Maintain a meticulously clean, organized fulfillment environment at all times.
• Monitor sales and workflow daily, adjusting staffing in real time - adding hands when order volume spikes, cutting hours to preserve cash when business is slow.
• Build the systems and process to track, report and solve on all of the above

What We're Looking For

• 5+ years managing operations, fulfillment, or inventory in retail or ecommerce - jewelry, small goods, or another high-SKU, high-value category is a strong plus.
• A track record of managing people, ideally part-time or hourly teams, in a fast-paced environment.
• Exceptional attention to detail - this role is the last line of defense on inventory accuracy and order correctness, and mistakes are costly
• Comfortable working in a fast paced, high volume work environment. Able to prioritize a long list of daily tasks and keep the team moving without letting quality slip.
• A proactive, self-starting operator - someone who spots what needs to happen next rather than waiting to be assigned it, and who can motivate a team to stay efficient throughout the day, not just at the start.
• Strong working knowledge of inventory/order systems (Shopify and Shopify POS experience a plus).
• Comfortable being on your feet and hands-on, this is not a desk-only role.
• Comfortable lifting heavy boxes, moving large bags of orders, and able to do some manual labor as it relates to a fulfillment, warehouse job
• Must be able to work in-office at least 5 days a week with some Saturdays and Sundays necessary during peak holiday season

Nice to Have

• Experience in fine jewelry, luxury goods, or another category with high per-unit value and security/handling requirements.
• Experience opening or supporting a new retail location.
• Familiarity with omnichannel inventory challenges (ship-from-store, BOPIS-style transfers between a store and a separate fulfillment operation).