Retail Ops & CX Leader - SoHo Flagship

Another Tomorrow; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) plan

Employee discount

Seasonal wardrobe allowance

Job summary

Another Tomorrow seeks a Retail Operations & Customer Experience Manager for its SoHo flagship team in New York. You will oversee daily store operations, omnichannel fulfillment, and end-to-end customer experience from inquiry to after-sales.

You will identify recurring issues, drive root-cause fixes, and ensure inventory, fulfilment and client communication stay reliable. The role requires operational rigor and willingness to involve on selling floors during peak periods.

Qualifications

• Five or more years of relevant experience across retail operations, customer experience, omnichannel, logistics, inventory management or order fulfillment.
• Experience owning day-to-day retail operations and improving processes.
• Experience with high-touch customer service from initial inquiry through resolution.

Responsibilities

• Run day-to-day operations in collaboration with Store Director across selling floor, back-of-house, supplies, packaging, maintenance and opening/closing procedures.
• Own inventory accuracy including receiving, replenishment, transfers, returns, cycle counts and stockroom organization.
• Manage store-based omnichannel fulfillment (Ship-from-Store, Click & Collect rollout) and track orders through to delivery.
• Resolve delays and inventory discrepancies; maintain data consistency across Shopify, POS, inventory management systems and CRM.
• Own end-to-end customer experience and after-sales across store, e-commerce, email and social channels; handle sensitive situations with judgment.
• Identify recurring issues, investigate root causes, and implement lasting fixes with cross-functional teams.
• Document procedures and train staff to maintain operations during absences and peak periods.

Skills

Retail operations

Customer experience

Omnichannel

Inventory management

Communication

Tools

POS

CRM

E-commerce platforms

Inventory systems

Shopify/Global-e

Job description

Another Tomorrow seeks a Retail Operations & Customer Experience Manager for its SoHo flagship team in New York. You will oversee daily store operations, omnichannel fulfillment, and end-to-end customer experience from inquiry to after-sales.

You will identify recurring issues, drive root-cause fixes, and ensure inventory, fulfilment and client communication stay reliable. The role requires operational rigor and willingness to involve on selling floors during peak periods.