Senior Operations & Data Analyst

DelDOT; New Castle (DE); On-site; USD 70,000 - 95,000; Full time

Job summary

DHSS in Delaware seeks an operations administrator to maintain IRM budget documentation across ten divisions, work with fiscal units, and support vacancy hiring processes.

The role oversees performance plans, time reporting for federally funded programs, and interfaces with payroll, HR, and division directors. Supervising staff is part of duties, reporting to the IRM Director.

A steady focus on improving controls and ensuring compliance with laws and regulations is expected.

Qualifications

• Three years experience in conducting studies including evaluating operations, programs, services, policies and procedures.
• Three years experience in descriptive statistics such as the mean, median, mode or standard deviation.
• Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
• Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
• Six months experience in narrative report writing.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Responsibilities

• Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
• Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
• Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
• Studies pertinent background material such as legislation, administrative orders and regulations.
• Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
• Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
• May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.

Job description

DHSS in Delaware seeks an operations administrator to maintain IRM budget documentation across ten divisions, work with fiscal units, and support vacancy hiring processes.

The role oversees performance plans, time reporting for federally funded programs, and interfaces with payroll, HR, and division directors. Supervising staff is part of duties, reporting to the IRM Director.

A steady focus on improving controls and ensuring compliance with laws and regulations is expected.