Management Analyst III

DelDOT; New Castle (DE); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

DHSS in Delaware seeks an operations administrator to maintain IRM budget documentation across ten divisions, work with fiscal units, and support vacancy hiring processes.

The role oversees performance plans, time reporting for federally funded programs, and interfaces with payroll, HR, and division directors. Supervising staff is part of duties, reporting to the IRM Director.

A steady focus on improving controls and ensuring compliance with laws and regulations is expected.

Qualifications

• Three years experience in conducting studies including evaluating operations, programs, services, policies and procedures.
• Three years experience in descriptive statistics such as the mean, median, mode or standard deviation.
• Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
• Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
• Six months experience in narrative report writing.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Responsabilités

• Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
• Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
• Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
• Studies pertinent background material such as legislation, administrative orders and regulations.
• Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
• Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
• May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.

Description du poste

Introduction

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The incumbent in this position assists with operations administration maintaining Information Resource Management (IRM) budget documentation each Fiscal Year for ten divisions within DHSS and working alongside each divisions fiscal units, vacancy hiring process, updating internal IRM documents, responsible for yearly performance plans and reviews for Administrative Staff, monitoring monthly time reported by staff for federally funded programs and reimbursement, eSTAR Auditor and other duties as required. The incumbent interfaces with the Division’s fiscal, payroll, labor relations, division directors, vendors, human resources in matters related to IRM business. The incumbent is responsible for supervising staff in line with unit administration and reports to the DHSS IRM Director.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
• Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
• Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
• Studies pertinent background material such as legislation, administrative orders and regulations.
• Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
• Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
• May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.

Job Requirements

• Three years experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
• Three years experience in descriptive statistics such as the mean, median, mode or standard deviation.
• Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
• Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
• Six months experience in narrative report writing.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Conditions of Hire

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.