Management Analyst I

DelDOT; Newark (DE); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Comprehensive benefits

Employee assistance program

Disability accommodations

Job summary

Delaware Department of Health and Social Services (DHSS) is seeking a data analyst to collect and analyze data from multiple service lines to assess efficiency and program compliance. The role supports quality assurance, quality improvement, and operational improvement initiatives and helps implement new tracking systems for reimbursement optimization.

The candidate should have a bachelor’s degree with coursework in statistics, plus experience in descriptive and inferential statistics and

Qualifications

• Bachelor's degree or higher including coursework in conducting studies, descriptive statistics and inferential statistics.
• Experience in conducting studies to evaluate operations, programs, services and procedures.
• Experience with narrative reporting and data interpretation.

Responsibilities

• Gathers data from multiple service lines to evaluate efficiency and compliance.
• Performs statistical analysis and interprets data to inform management decisions.
• Develops and recommends improvements to operational practices.
• Analyzes and evaluates effectiveness of operations in meeting goals.
• Provides technical assistance on management objectives and controls.
• Documents findings and recommends new systems or procedures.

Skills

Descriptive statistics

Inferential statistics

Data analysis

Narrative report writing

Quality assurance

Education

Bachelor's degree or higher including coursework in conducting studies

Job description

Introduction

Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

Position is tasked with collecting & analyzing data from multiple service lines within the clinics to determine efficiency along with program & fiscal compliance. Incumbent will assist with developing & maintaining quality assurance programs focusing on: Quality Assurance, Quality Improvement & Operation Improvement. The incumbent will establish tracking & monitoring systems to provide data that assist with developing solutions for improvement & making recommendations to management. The incumbent must be knowledgeable in clinic billing procedures & cash management, and they will work closely with the DPH fiscal office to remedy denied claims & assist with the updating of electronic super bills (ESB) to maximize reimbursement potential. This position will supervise subordinate staff.

Essential Functions

• Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
• Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
• Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
• Studies pertinent background material such as legislation, administrative orders and regulations.
• Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
• Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
• May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.

Job Requirements

• Possession of a Bachelors degree or higher which includes coursework in conducting studies, descriptive statistics and inferential statistics.
• Six months experience in conducting studies such as evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
• Six months experience in descriptive statistics such as the mean, median, mode or standard deviation.
• Six months experience in narrative report writing.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.
DHSS does not provide employment-based sponsorship.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Accommodations

• Accommodations are available for applicants with disabilities in all phases of the application and employment process.
• Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.
• If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].
• The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.