Senior Operations Analytics & Implementation Lead

QTS Data Centers; Duluth (GA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Flexible spending and HSA

Paid holidays

Paid time off

Paid volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military leave assistance

QTS scholarship for dependents

Wellness program

Job summary

QTS Data Centers is seeking an Operations Analyst III - Lead to shape the department's strategic direction through advanced data analysis. You will lead complex projects, advise on operational improvements, and engage stakeholders to optimize performance.

The role emphasizes predictive analytics, forecasting, and data-driven decision-making with collaboration across IT and operations teams. This position reports to Technology Operations leadership.

Qualifications

• MBA or equivalent advanced degree or professional experience.
• Seven or more years of IT or related professional experience.
• Proficient with data analysis, Excel pivot tables, and visualization tools.
• Experience with ServiceNow, ScienceLogic, and/or Salesforce.

Responsibilities

• Conduct comprehensive reviews and analyses of operational processes to identify inefficiencies and gaps.
• Develop real-time dashboards for requisitions, budgeting, and service management.
• Collaborate with 3rd party providers and cross-functional teams to ensure SLAs and contracts are met.
• Produce concise reports and visualizations to communicate findings to management.
• Define project scope, objectives, deliverables, and success criteria clearly.

Skills

Leadership

Stakeholder management

Project management

Data visualization

Financial acumen

Education

MBA or equivalent

7+ years IT/related experience

Tools

ServiceNow

ScienceLogic

Salesforce

Excel

SQL

Tableau

Job description

QTS Data Centers is seeking an Operations Analyst III - Lead to shape the department's strategic direction through advanced data analysis. You will lead complex projects, advise on operational improvements, and engage stakeholders to optimize performance.

The role emphasizes predictive analytics, forecasting, and data-driven decision-making with collaboration across IT and operations teams. This position reports to Technology Operations leadership.