Senior Operations Admin Specialist

FedEx Group; Bethlehem (Northampton County); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Pay transparency

Full-time employment

Equal opportunity employer

Accommodations for disabilities and V.

Job summary

Federal Express Corporation is seeking a clerk/administrative associate to support hub and station operations, handling data entry, records, and customer inquiries. The role emphasizes accurate documentation, report preparation, and timely resolution of issues to ensure efficient delivery operations.

The position requires a High School Diploma and at least four years in customer service or clerical work, preferably in dock operations.

Qualifications

• General business skills including typing, data entry, and using phone, copier, and fax machines.
• Proficient in Microsoft Office and web-based applications.
• Strong customer service skills to respond to requests professionally.
• Excellent time management and multitasking in a fast-paced environment with attention to detail.

Responsibilities

• Provide clerical support to management and operations (filing, photocopying, emailing, answering phones).
• Enter and review data in systems to support functions; compile regular and ad hoc reports.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits by retrieving data and files for management review.
• Maintain records management tasks including maintenance, destruction, and inventory, and improve package handling to support delivery timelines.

Skills

Data entry

Customer service

Time management

Microsoft Office

Phone skills

Education

High School Diploma

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a clerk/administrative associate to support hub and station operations, handling data entry, records, and customer inquiries. The role emphasizes accurate documentation, report preparation, and timely resolution of issues to ensure efficient delivery operations.

The position requires a High School Diploma and at least four years in customer service or clerical work, preferably in dock operations.