Senior Operations Admin - Part-Time, Frontline Ops & Data

Federal Express Corporation; Exton (PA); On-site; USD 25,000 - 38,000; Part time

Job summary

Federal Express Corporation is seeking a part-time clerical and customer service associate for hub and station operations in Exton, PA. Responsibilities include data entry, reporting, and frontline customer service to resolve inquiries and issues.

The role supports linehaul and quality assurance functions, with emphasis on timely package processing, address searches, and loss prevention. PT schedule Tue–Sat 5am–10am; pay transparency provided.

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical, or related experience; dock/operations exposure preferred.
• Proficient with Microsoft Office and web-based applications.
• Strong communication, data entry, and multitasking skills; attention to detail.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing and answering phones).
• Reviews, researches and enters data in various systems to support the function.
• Compiles data and prepares regular and ad hoc reports for management.
• Frontline customer service to receive, solve and/or escalate inquiries.
• Assists audit activity by retrieving data/files for review.
• Supports loss prevention: address searches/corrections and package condition checks.
• Prioritizes workflow to maximize same-day delivery.
• Ensures scan statuses; handles hazardous material damages per policy; accounts for loose product.
• Researches missing packages to identify root causes and documents disputed deliveries.
• Reviews loss/damage claims trends to identify improper charges.
• Tracks IC settlements, DOT files, and mileage; routes IC inquiries as needed.
• Performs other duties as assigned.

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a part-time clerical and customer service associate for hub and station operations in Exton, PA. Responsibilities include data entry, reporting, and frontline customer service to resolve inquiries and issues.

The role supports linehaul and quality assurance functions, with emphasis on timely package processing, address searches, and loss prevention. PT schedule Tue–Sat 5am–10am; pay transparency provided.