Senior Operations Admin & Customer Support Specialist

Federal Express Corporation; Savannah (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Federal Express Corporation in Savannah, GA seeks a clerical administrator to perform essential office functions and frontline customer service. You will support linehaul and quality assurance operations, manage data entry, and generate reports to assist management decisions.

Requirements include a High School Diploma or GED and at least four years of related experience; strong MS Office and multitasking abilities are essential.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock operations/distribution center experience preferred.
• Strong typing, data entry, phone, copier and fax skills.
• Proficiency with Microsoft Office and web-based applications; customer service oriented.

Responsibilities

• Provides clerical support to management and operations (typing, filing, faxing, emailing, answering phones).
• Reviews, researches and/or enters data in various systems to support functional area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service for inquiries and issues; resolves or escalates.
• Assists with Business Control Self Assessment (BCSA) audit data retrieval.
• Supports quality assurance and loss prevention by addressing searches and ensuring packages are in good condition for customers.
• Handles linehaul functions: logs IC settlements, DOT files, mileage records, and weekly reports.

Skills

Typing

Data entry

Phone usage

Copier/Fax

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Savannah, GA seeks a clerical administrator to perform essential office functions and frontline customer service. You will support linehaul and quality assurance operations, manage data entry, and generate reports to assist management decisions.

Requirements include a High School Diploma or GED and at least four years of related experience; strong MS Office and multitasking abilities are essential.