Senior Operational Engineer

Programming.com; Houston (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Programming.com is seeking a Senior Operational Engineer to lead critical incident response and drive reliability across large-scale AI infrastructure. You will own incident management, collaborate with SRE, Infrastructure, Platform, Networking, and GPU Operations teams, and mentor engineers.

The ideal candidate has 6–10+ years in Infra Operations or SRE, strong hands-on Linux and networking skills, and experience with monitoring tools such as Grafana, PagerDuty, Jira, and ITSM platforms.

Qualifications

• 6–10+ years of experience in Infra Operations, SRE, or Cloud Operations.
• Hands-on Linux, networking, monitoring, and production troubleshooting.
• Experience with Grafana, PagerDuty, Jira, ITSM platforms.
• Proven ability to lead incidents, perform RCA, and improve reliability.
• Knowledge of scripting, automation, APIs, and integrations.
• Ability to independently lead operations and coordinate multiple teams.

Responsibilities

• Lead high-severity production incidents, escalations, and Root Cause Analysis (RCA).
• Troubleshoot complex Linux, cloud, networking, and infrastructure issues.
• Own and optimize incident management, change management, and service-readiness processes.
• Build and enhance monitoring dashboards, automation, and operational workflows.
• Improve SLA/SLO performance, incident resolution times, and overall service reliability.
• Collaborate with SRE, Infrastructure, Platform, Networking, and GPU Operations teams.
• Mentor engineers and establish best practices for runbooks, on-call operations, and incident management.

Skills

Infrastructure Operations

SRE / Site Reliability Engineering

Troubleshooting

Incident leadership

Automation scripting

APIs & integrations

Tools

Grafana

PagerDuty

Jira

ITSM platforms

Job description

We're Hiring: Senior Operational Engineer – AI Infrastructure

Are you an experienced infrastructure engineer passionate about operational reliability, complex troubleshooting, and mission-critical AI infrastructure?

We're looking for a Senior Operational Engineer to lead critical incident response, improve infrastructure reliability, and drive operational excellence across large-scale AI infrastructure services.

What You'll Do

• Lead high-severity production incidents, escalations, and Root Cause Analysis (RCA).
• Troubleshoot complex Linux, cloud, networking, and infrastructure issues.
• Own and optimize incident management, change management, and service-readiness processes.
• Build and enhance monitoring dashboards, automation, and operational workflows.
• Improve SLA/SLO performance, incident resolution times, and overall service reliability.
• Collaborate with SRE, Infrastructure, Platform, Networking, and GPU Operations teams.
• Mentor engineers and establish best practices for runbooks, on-call operations, and incident management.

What We're Looking For

• 6–10+ years of experience in Infrastructure Operations, Site Reliability Engineering (SRE), Platform Engineering, or Cloud Operations.
• Strong hands-on experience with Linux, networking, monitoring, and production troubleshooting.
• Experience with Grafana, PagerDuty, Jira, ITSM platforms, or equivalent tools.
• Proven ability to lead critical incidents, conduct RCA, and implement reliability improvements.
• Knowledge of scripting, automation, APIs, and operational integrations.
• Ability to independently lead technical operations and coordinate multiple engineering teams.

Nice to Have

• GPU cloud infrastructure and NVIDIA GPU monitoring.
• High-Performance Computing (HPC) clusters.
• Bare-metal servers and hardware diagnostics.
• Experience supporting large-scale, 24/7 infrastructure environments.

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