Operational Account Manager

Hewlett Packard Enterprise; Northern (KY); Hybrid; USD 116,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave policy

Paid holidays

Flexible vacation and sick leave

Job summary

Hewlett Packard Enterprise, United States, seeks an Operational Account Manager to lead the operational relationship for large accounts, with global/regional reach. You will analyze performance, advise sales teams, and coordinate cross-functional initiatives to meet customer requirements.

In this senior role you will mentor peers, represent customer needs, drive process improvements, and present performance reviews to executives.

Qualifications

• First-level university degree or equivalent; advanced degree preferred.
• Typically 6-10 years of related experience, 2-4 years supporting global/regional accounts.
• Project management experience preferred.

Responsibilities

• Manages the operational business relationship of large accounts, often with global/regional reach.
• Plans and leads business analyses and provides recommendations to sales teams and business units.
• Acts as a point of escalation and collaborates with other functions to drive resolution of high-complexity operational issues.
• Represents customer/partner needs and provides business requirements to projects of high complexity.
• Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.
• Consults and advises on operational matters to internal clients up to the Director level.
• Proactively communicates operational process changes to customers/partners and drives implementation.

Skills

Operational leadership

Customer relationships

Communication skills

Project management

English proficiency

Analytical thinking

Education

First-level university degree or equivalent

Advanced university degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Operational Account Manager Description - Location Flexible in the US Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.
• Plans and leads business analyses and provides recommendations to sales teams and business units.
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.
• Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.
• Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.
• Consults and advises on operational matters of high complexity to internal clients up to the Director level.
• Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.

Education and Experience Required:

First-level university degree or equivalent experience; advanced university degree preferred. Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management. Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts. Project management experience preferred.

Knowledge and Skills:

Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required. Excellent Leadership, negotiation and influence skills. In-depth understanding of core HP businesses and the revenue cycle. Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint. Strong project management, problem solving, and analytical skills. Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements. Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level. Solid financial and business acumen. Proven ability to identify and implement customer-specific process improvements.

Pay Range

The pay range for this role is $116,150 to $155,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview [https://hpbenefits.ce.alight.com/])

Job Information

• Job - Sales Operations Schedule - Full time Shift - No shift premium (United States of America)
• Travel - 25%
• Relocation - No

Equal Opportunity Employer

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Culture & Vision

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