Dispatch Supervisor

Transdev; Portland (OR); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days, 8 standard and 4浮动

401(k), medical, dental, vision, life,

Job summary

Transdev in Portland, OR is seeking a Dispatch Supervisor to lead safe, reliable dispatch operations on the TriMet LIFT contract. The role supervises Dispatchers and Lead Dispatchers, ensures ADA-compliant decisions, and coordinates real-time vehicle dispatching and service recovery.

This 100% onsite position requires strong leadership, scheduling, and problem-solving skills, with a focus on safety, performance monitoring, and timely escalation.

Qualifications

• High school diploma or GED required; college coursework preferred.
• Strong leadership, communication, analysis, crisis management, and decision-making skills.
• Proficiency with dispatch systems and office applications.

Responsibilities

• Supervise dispatch staff, set expectations, conduct evaluations, coach performance, and administer corrective action.
• Ensure staffing coverage, training compliance, operational readiness, and shift handoffs.
• Oversee real-time vehicle dispatching, rerouting, resource allocation, service recovery, and ADA-compliant decisions.
• Manage will-calls, no-shows, same-day changes, uncovered trips, and stranded-passenger risks.
• Monitor service using Trapeze, VISION, Lytx, MDT, mapping, radio, and provider systems.
• Lead emergency and incident response, coordinate with Safety, Road Supervision, Maintenance, TriMet OCC, and emergency services.
• Maintain radio discipline, professional communication, and timely escalation.
• Ensure accurate incident logs, timestamps, trip data, and required documentation.
• Analyze performance trends and implement process improvements.
• Serve as senior operational authority when onsite management is unavailable.
• Perform core dispatch duties when needed for operational continuity.

Skills

Leadership

Communication

Analysis

Crisis management

Decision making

Dispatch systems

Office applications

Education

High School Diploma or GED

College coursework preferred

Tools

Trapeze

VISION

Lytx

MDT

Mapping tools

Radio systems

Job description

Transdev in Portland, OR is hiring a Dispatch Supervisor to work on our TriMet LIFT contract. This 100% onsite position leads safe, reliable, ADA-compliant dispatch operations and supervises Dispatchers and Lead Dispatchers.

Transdev is proud to offer:

• Non-Union, Full-Time Position
• Competitive compensation package with a starting rate of $39.36/hour and an annual increase every January

Benefits include:

• Vacation: minimum of two weeks
• Sick days: 5 days
• Holidays: 12 days, 8 standard and 4 floating
• 401(k), medical, dental, vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Supervise dispatch staff, set expectations, conduct evaluations, coach performance, and administer corrective action.
• Ensure staffing coverage, training compliance, operational readiness, and shift handoffs.
• Oversee real-time vehicle dispatching, rerouting, resource allocation, service recovery, and ADA-compliant decisions.
• Manage will-calls, no-shows, same-day changes, uncovered trips, and stranded-passenger risks.
• Monitor service using Trapeze, VISION, Lytx, MDT, mapping, radio, and provider systems.
• Lead emergency and incident response, coordinate with Safety, Road Supervision, Maintenance, TriMet OCC, and emergency services.
• Maintain radio discipline, professional communication, and timely escalation.
• Ensure accurate incident logs, timestamps, trip data, and required documentation.
• Analyze performance trends and implement process improvements.
• Serve as senior operational authority when onsite management is unavailable.
• Perform core dispatch duties when needed for operational continuity.

Minimum Qualifications:

• High school diploma or GED required; college coursework preferred.
• Minimum five years of transit or paratransit operations experience.
• Two years of supervisory or management experience preferred.
• Strong leadership, communication, analysis, crisis management, and decision-making skills.
• Proficiency with dispatch systems and office applications.
• Ability to work nights, weekends, and holidays in a 24/7 operation.

Core Competencies:

• Sound judgment, multitasking, composure, and situational awareness under pressure.
• Knowledge of ADA paratransit service requirements and operational procedures.
• Clear communication, de-escalation, and accurate documentation.
• Ability to interpret maps, routes, policies, and system data.
• Bilingual skills preferred.

Pre-Employment Requirements:

• Drug testing and background check required.
• Must be eligible to work in the U.S.

Physical Requirements:

• 100% onsite, indoor dispatch center environment.
• Extended sitting, typing, screen viewing, and headset/radio communications.
• High-volume work with frequent interruptions and competing priorities.
• Flexible schedules and shifts as operationally required.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize Schedule I drugs, including cannabis, for any reason.

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 9328

Pay Group: X60

Cost Center: 423

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.