Onsite Dispatch Lead — ADA Paratransit Operations

Transdev; Portland (OR); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days, 8 standard and 4浮动

401(k), medical, dental, vision, life,

Job summary

Transdev in Portland, OR is seeking a Dispatch Supervisor to lead safe, reliable dispatch operations on the TriMet LIFT contract. The role supervises Dispatchers and Lead Dispatchers, ensures ADA-compliant decisions, and coordinates real-time vehicle dispatching and service recovery.

This 100% onsite position requires strong leadership, scheduling, and problem-solving skills, with a focus on safety, performance monitoring, and timely escalation.

Qualifications

• High school diploma or GED required; college coursework preferred.
• Strong leadership, communication, analysis, crisis management, and decision-making skills.
• Proficiency with dispatch systems and office applications.

Responsibilities

• Supervise dispatch staff, set expectations, conduct evaluations, coach performance, and administer corrective action.
• Ensure staffing coverage, training compliance, operational readiness, and shift handoffs.
• Oversee real-time vehicle dispatching, rerouting, resource allocation, service recovery, and ADA-compliant decisions.
• Manage will-calls, no-shows, same-day changes, uncovered trips, and stranded-passenger risks.
• Monitor service using Trapeze, VISION, Lytx, MDT, mapping, radio, and provider systems.
• Lead emergency and incident response, coordinate with Safety, Road Supervision, Maintenance, TriMet OCC, and emergency services.
• Maintain radio discipline, professional communication, and timely escalation.
• Ensure accurate incident logs, timestamps, trip data, and required documentation.
• Analyze performance trends and implement process improvements.
• Serve as senior operational authority when onsite management is unavailable.
• Perform core dispatch duties when needed for operational continuity.

Skills

Leadership

Communication

Analysis

Crisis management

Decision making

Dispatch systems

Office applications

Education

High School Diploma or GED

College coursework preferred

Tools

Trapeze

VISION

Lytx

MDT

Mapping tools

Radio systems

Job description

Transdev in Portland, OR is seeking a Dispatch Supervisor to lead safe, reliable dispatch operations on the TriMet LIFT contract. The role supervises Dispatchers and Lead Dispatchers, ensures ADA-compliant decisions, and coordinates real-time vehicle dispatching and service recovery.

This 100% onsite position requires strong leadership, scheduling, and problem-solving skills, with a focus on safety, performance monitoring, and timely escalation.