Senior Onsite Emergency Communications & Incident Dispatch

Sandia National Laboratories; New Mexico; On-site; USD 53,000 - 89,000; Full time

Job summary

Sandia National Laboratories is seeking a skilled Emergency Management Dispatch-Telecommunicator to coordinate all-hazards incident communications and emergency response activities at Sandia National Laboratories (SNL). This role supports 24/7 emergency operations, incident management, and coordination with internal teams and external agencies during emergencies and disasters.

On any given day, you may be called on to receive and triage emergency (9-1-1) and non-emergency calls, provide

Qualifications

• High school diploma plus three (3) or more years' experience or equivalent of combination of education and relevant experience.
• Experience in law enforcement, fire, rescue, security, medical dispatching, other emergency services, 311, or communications and/or dispatch center.
• Microsoft Office Suite and other computer software systems used by emergency response organizations and communications centers.
• Ability to obtain and maintain a DOE Q-level security clearance.

Responsibilities

• Coordinate all-hazards incident communications and emergency response activities.
• Receive and triage emergency and non-emergency calls via multi-line phone system.
• Dispatch emergency resources using multi-channel radio systems.
• Document and track service requests using CAD and other software; operate mass notification systems.
• Maintain logs and records for quality assurance, reporting, and event analysis.
• Monitor safety of Sandia employees on domestic and international travel.
• Track local and remote weather conditions; communicate safety messages to workforce.
• Collaborate with Agency Representatives and Duty Officers to declare emergencies, classify incidents, and notify jurisdictions.
• Serve as primary contact for security and safety incident reporting on-site and remote locations.
• Monitor facility control and fire alarm systems across Sandia sites; dispatch resources and notify personnel as needed.
• Manage EOC duty schedules and activate EOC during emergencies.
• Coordinate corporate notification and reporting programs for Sandia sites, including 3-1-1 services.
• Participate in drills, exercises, and training to maintain proficiency.
• Notify and activate partners with critical information to support decision-making and safe operations.

Skills

Emergency dispatch

Emergency management

Communications

Public safety coordination

Education

High school diploma + 3+ years experience

Tools

Microsoft Office

CAD

Job description

Sandia National Laboratories is seeking a skilled Emergency Management Dispatch-Telecommunicator to coordinate all-hazards incident communications and emergency response activities at Sandia National Laboratories (SNL). This role supports 24/7 emergency operations, incident management, and coordination with internal teams and external agencies during emergencies and disasters.

On any given day, you may be called on to receive and triage emergency (9-1-1) and non-emergency calls, provide