Senior Onsite AV Field Technician

Visual Sound Inc; Mechanicsburg (Cumberland County); On-site; USD 48,000 - 72,000; Full time

Job summary

Visual Sound Inc. in Mechanicsburg, PA is seeking a Field Service Technician to install, test, troubleshoot, and maintain AV systems on client sites. This role combines hands-on work with customer interaction to ensure systems perform to specification.

The ideal candidate has 3+ years of AV service experience, strong troubleshooting skills, and the ability to read blueprints. You will travel to sites, install equipment, and provide on-site support while keeping detailed documentation.

Qualifications

• 3+ years of related experience servicing audiovisual systems.
• Basic knowledge of AMX, Crestron and DSP setup.
• Experience with Sony, Barco, NEC, AMX and other common AV manufacturers.
• Experience with Cisco / Extron Switchers.
• Outstanding customer service and communication skills.
• Ability to read blueprints, schematics, and training manuals.
• Ability to lift 50+ pounds.

Responsibilities

• Provide on-site and preventative service calls to customer job sites.
• Troubleshoot complex audio, video, and control systems (includes replacing and/or repairing LCD/DLP/CRT projection systems, video/audio systems control and switchers).
• Arrange for product returns and/or exchanges with the service coordinator.
• Install, modify, and test integrated systems(includes selecting, setup, and operation of standard test equipment) and interfacing between Project Manager & client.
• Provide technical assistance to other departments and staff, as needed.
• Provide technical phone support (e.g., answer questions, troubleshoot suggestions) to customers and internal staff.
• Provide Service Coordinators with assigned case numbers and close-out paperwork / information in a timely manner.
• Demonstrate product and system capabilities to all levels of clients, including one-on-one situations.
• Provide all documentation in a timely manner (e.g., material and labor reports, preventative maintenance reports, expense reports, job costing records, time sheets, etc).
• Develop and promote the company’s presence as a service provider in the assigned market.
• Establish and support customers utilizing personal selling skills and contacts.
• Perform other activities and responsibilities as directed by management.

Skills

Customer service

Communication skills

Troubleshooting

Reading blueprints

Time management

Physical stamina

Tools

AMX

Crestron

DSP setup

Cisco switches

Extron switches

LCD/Projection hardware

Job description

Visual Sound Inc. in Mechanicsburg, PA is seeking a Field Service Technician to install, test, troubleshoot, and maintain AV systems on client sites. This role combines hands-on work with customer interaction to ensure systems perform to specification.

The ideal candidate has 3+ years of AV service experience, strong troubleshooting skills, and the ability to read blueprints. You will travel to sites, install equipment, and provide on-site support while keeping detailed documentation.