AV Field Service Technician

AVI-SPL; Seattle (WA); On-site; USD 41,727 - 49,676; Full time

Benefits offered by this job

Medical benefits including vision and dental

Paid holidays and time off

Dynamic company culture

Training and professional development opportunities

Job summary

A technology service provider is seeking a Field Service Technician to support customers by restoring functionality to assets and delivering top-notch service. Responsibilities include maintaining AV systems, interpreting schematics, and traveling to sites as needed. Ideal candidates should possess effective communication skills, problem-solving abilities, and basic electronic knowledge. The position offers full-time hours, with an emphasis on hands-on technical work and customer interaction at various job locations.

Qualifications

• Communicate effectively with customers and colleagues.
• Use tools safely and efficiently.
• Work independently and meet deadlines.
• Have basic computer skills.
• Understand audio/video signal flow.
• Manage small to medium projects.
• Solder and crimp connectors.

Responsibilities

• Read and interpret electronic schematics.
• Perform preventative maintenance.
• Clean AV equipment.
• Install control programs.
• Support networked devices.
• Execute service tasks like cable pulling.
• Train clients and technicians.
• Travel to job sites as needed.

Skills

Effective communication

Safe use of hand and power tools

Independence

Basic computer knowledge

Knowledge of signal flow

Project management

Soldering and crimping connectors

Education

High school diploma or equivalent

Formal education in electronics

Job description

Base Pay Range

$30.29/hr - $36.06/hr

Job Summary

The AVI‑SPL Field Service Technician will work in partnership with the Global Helpdesk to provide service support for customers at customer sites with the end goals of restoring functionality to our customers’ assets while delivering a world‑class customer service experience.

Day‑to‑Day Responsibilities

• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client environment
• Clean various AV equipment, including camera lenses, monitors, and equipment fans
• Field installation of control programs (AMX/Crestron/Firmware) – upload and download capability
• Field service support of networked devices (routers, IP protocols, etc.)
• Perform service tasks (pulling cable, installing connectors, mounting projects, and hanging ceiling mounts) in a timely, quality‑conscious manner
• Assist next‑level service technicians as needed
• Provide training to clients and less senior technicians as needed
• Adhere to OSHA standards for all phases of the job
• Setup and troubleshoot various video codecs
• Travel to various job sites as required
• Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives

Considerations

• Work hours and location may shift based on client requirements and may include travel
• Position generally involves working on customer sites, potentially in construction‑site type environments

Required Qualifications

• Effective communication with employees, customers, and colleagues
• Safe and efficient use of hand and power tools
• Independent working and thinking, meeting deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video, and control
• Ability to manage small to medium projects
• Ability to solder and crimp connectors
• Valid driver’s license and vehicle record meeting AVI‑SPL standards

Preferred Qualifications (Nice‑to‑Haves)

• High school diploma or equivalent (preferred)
• 2–4 years of audiovisual integration experience (preferred)
• Formal education in electronics or related field (preferred)
• Familiarity with AMX networking essentials
• Crestron professional installation and configuration
• AVIXA CTS general certification
• OSHA 30‑hour construction course

Benefits

• Medical benefits, including vision and dental
• Paid holidays and paid time off
• Dynamic company culture
• Training and professional development opportunities

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Other
• Industry: IT Services and IT Consulting

Equal Employment Opportunity

AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.