Senior Onsite AI & ServiceNow Program Lead

KINETIQ; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

KINETIQ is seeking a Technical Program Manager to lead the delivery of ServiceNow AI programs for enterprise clients. You will work onsite with client teams, owning each program from scoping through go-live and ensuring measurable results.

You will coordinate across architects, engineers and client stakeholders, manage releases and governance, and track adoption and value after go-live, with emphasis on security and data privacy sign-offs.

Qualifications

• 12+ years of program or project management in software, SaaS or IT services.
• 5+ years managing ServiceNow implementations, with at least 2 full-lifecycle go-lives.
• 3+ years delivering AI or intelligent workflow solutions in production.
• Experience leading client-facing programs with executive stakeholders.
• Ability to work onsite at US client locations and travel as needed.
• Authorized to work in the United States.

Responsibilities

• Lead ServiceNow AI programs end to end (Now Assist, AI Agents, Virtual Agent and integrations).
• Act as the main point of contact for client stakeholders and run steering committees and executive reviews.
• Turn complex goals into clear milestones and coordinate architects, engineers and client teams.
• Manage releases and go-lives, including AI governance, security and data privacy sign-offs.
• Track risks and measure adoption and value after go-live.

Skills

Program management

Client stakeholder management

Executive liaison

AI delivery

ServiceNow

Onsite work

Travel ready

Tools

ServiceNow

Now Assist

AI Agents

Virtual Agent

Job description

KINETIQ is seeking a Technical Program Manager to lead the delivery of ServiceNow AI programs for enterprise clients. You will work onsite with client teams, owning each program from scoping through go-live and ensuring measurable results.

You will coordinate across architects, engineers and client stakeholders, manage releases and governance, and track adoption and value after go-live, with emphasis on security and data privacy sign-offs.