Senior One Stop Lead: Enrollment & Training

UT Tyler; Arlington (TX); On-site; USD 41,000 - 50,000; Full time

Job summary

UT Tyler is seeking a One Stop Representative Lead to provide advanced enrollment support. You will train and coach staff, assist with onboarding and QA, and ensure accurate service delivery across enrollment functions.

The role is on-site with a Monday–Friday schedule and occasional evenings/weekends, offering comprehensive benefits and a focus on student-centered service. Applicants should have a high school diploma and at least four years in customer service or related fields; bachelor’s

Qualifications

• High school diploma or equivalent and four years of experience in customer service or related field.
• Experience in enrollment management or call centers is preferred.
• Bilingual proficiency is a plus.

Responsibilities

• Provides advanced frontline support for enrollment services and resolves complex inquiries.
• Guides and coaches One Stop staff in day-to-day operations.
• Assists with onboarding, cross-training, and quality assurance processes.
• Monitors service trends and assists leadership with reporting and improvements.
• Handles escalated issues and coordinates with Enrollment Management partners.
• Participates in outreach events and continuous service-improvement initiatives.
• Performs other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Staff coaching

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

UT Tyler is seeking a One Stop Representative Lead to provide advanced enrollment support. You will train and coach staff, assist with onboarding and QA, and ensure accurate service delivery across enrollment functions.

The role is on-site with a Monday–Friday schedule and occasional evenings/weekends, offering comprehensive benefits and a focus on student-centered service. Applicants should have a high school diploma and at least four years in customer service or related fields; bachelor’s