Senior Onboarding Manager

dbt Labs; United States; Remote; USD 74,000 - 118,000; Full time

Job summary

A leading analytics engineering company is seeking a Sr. Onboarding Manager to enhance customer experiences and ensure successful product adoption. This role involves cross-functional collaboration and managing key accounts, focusing on delivering exceptional onboarding experiences. The ideal candidate will have strong attention to detail and experience in customer success or project management.

Benefits

Unlimited vacation time

401k plan with 3% company contribution

Comprehensive healthcare coverage

Generous paid parental leave

Flexible stipends for Health & Wellness

Flexible stipends for Home Office Setup

Flexible stipends for Cell Phone & Internet

Flexible stipends for Learning & Development

Flexible stipends for Office Space

Qualifications

• Experience in a customer success or customer-facing project management role.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage dbt Lab’s largest accounts to initial product adoption.
• Collaborate with sales, professional services, support, and training.
• Tailor customer onboarding enablement for your region.

Skills

Attention to Detail

Cross Collaboration

Customer Success

Project Management

Tools

Salesforce

Asana

Slack

Job description

About Us

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

• Code-based data transformations unlock transparency, flexibility, and collaboration
• Analysts should adopt software engineering best practices to build trusted data products
• Core analytics infrastructure should be open source and user-controlled
• Analytic code—not just tools—should be shared and community-driven

dbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.

Location: United States, West Coast

About the Role

A positive onboarding experience that ends with the customer using their real data, relevant to their business, and queryable by their organization is critical to future retention and growth of our customer base. We see this role as a critical step in setting up our two-role account team for success. This will report to the Manager, Customer Activation & Onboarding and sit on the onboarding manager team. You will cross-functionally coordinate between sales, solutions architects, professional services, training, and support and must be located in the United States on the West Coast.

What You'll Do

• Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey
• Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders
• Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time
• Meet with prospective dbt Cloud customers to assess which service experience makes sense for them
• Tailor new and existing customer onboarding enablement for your region
• Work with our customers in Asia-Pacific

What You'll Need

• Worked asynchronously as part of a fully-remote, distributed team
• Are a natural cross collaborator
• Harbor an extreme attention to detail
• Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions
• Have the ability to manage multiple priorities
• Are always thinking about how to balance scale with customer experience
• Have previously worked in a customer success or customer-facing project management role
• Can articulate why professional services can speed time-to-value

What Will Make You Stand Out

• If you used tools like Salesforce, Asana and Slack
• Understand how dbt can positively impact a customer’s day-to-day

Remote Hiring Process

Interview with Talent Acquisition Partner

Interview with Hiring Manager

Follow-up project and review call

Team interview round

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Flexible stipends for:
  • Health & Wellness
  • Home Office Setup
  • Cell Phone & Internet
  • Learning & Development
  • Office Space

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.

In Boston, Chicago, Denver, Los Angeles, Philadelphia, New York Metro, San Francisco, DC Metro, Seattle, and Austin, an alternate range may apply, as specified below.

Sr. Onboarding Manager Premium Salary Range $83,000 — $118,000 USD Sr. Onboarding Manager Salary Range $74,000 — $109,000 USD

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.

Privacy Notice Supplement to Privacy Notice - Californians Supplement to Privacy Notice - EEA/UK