Technical Onboarding Manager

Redox; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

An innovative healthcare technology firm is seeking a Technical Onboarding Manager to facilitate seamless integration for new clients. This role is pivotal in guiding customers through their onboarding journey, leveraging extensive EHR knowledge and understanding of healthcare workflows. You'll collaborate closely with clients to ensure optimal integration outcomes, while also contributing to internal documentation and training materials. Join a dynamic team dedicated to transforming healthcare through data, where your expertise will directly impact patient care and operational success. Embrace the opportunity to grow your skills in a supportive environment that values collaboration and innovation.

Benefits

Unlimited Flexible Time Off

15+ Observed Holidays

Rest & R^Charge days

6 weeks paid sabbatical

401k match 50% for up to 8%

Medical/Dental/Vision Benefits on Day 1

Paid Parental Leave (16 weeks)

Productivity Stipend & Wellness Fund

Redox Issued MacBook

Stock Options

Qualifications

• 4+ years of experience in EHR integration and workflow.
• Functional understanding of healthcare data formats.
• Experience in customer expansion and franchise building.

Responsibilities

• Partner with customers through their onboarding experience.
• Collaborate internally to manage customer onboarding.
• Create onboarding collateral for the learning management system.

Skills

EHR integration knowledge

Understanding of data formats (HL7v2, XML, X12, APIs)

Healthcare workflow understanding

Customer expansion experience

Tools

Jira

Salesforce

Learning Management Systems

Customer Management Software

Job description

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Join to apply for the Technical Onboarding Manager role at Redox

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Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.

Opportunity & Impact:

Technical Onboarding Managers pair with Redox customers to navigate new standards and options for enabling better patient care at the onset of their relationship with Redox. Technical Onboarding Specialists form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals. You'll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You'll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. You'll make a positive impact from day one as part of a collaborative and committed team and will enjoy opportunities to grow toward your strengths and what interests you most.

Job Responsibilities:

• Partner with customers from contract assignment through their onboarding experience
• Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes
• Collaborate internally to manage customer onboarding, success plan, and escalations
• Maintain internal documentation relating to customers and processes
• Create onboarding collateral for use through our learning management system
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers
  
  
  

Required Skills & Experience:

• 4+ years of deep EHR integration and workflow knowledge
• Functional understanding of data formats like HL7v2, XML, X12, APIs
• Understanding of various healthcare workflows
• Demonstrated experience with expanding customers and building franchises
  
  
  

Software Platform / Tools Preferred:

• Jira/Confluence
• Salesforce
• Learning Management Systems
• Customer Management Software
  
  
  

$110,000 - $130,000 a year

Compensation: The base salary range for this position is expected to be between 110,000 - 130,000 per year. *The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:

Benefits & Perks

• 100% remote first culture (must be based in the US)
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
• R^Charge (6 weeks paid sabbatical + stipend)
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave (16 weeks)
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in-person Team & Company Events
• Stock Options
• Employee Referral Bonus Program
• Recognized as CB Insights Top 150 Most Promising Digital Health Startups in the WORLD & named Top 10 Trending Startups for 2022 Health-Tech companies on Wellfound (formerly AngelList Talent) !
  
  
  

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com .

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitals and Health Care

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