Senior Onboarding & Implementation Lead

Schneider National, Inc.; Green Bay (WI); On-site; USD 60,000 - 75,000; Full time

Job summary

Schneider National, Inc. in Green Bay is seeking a Senior Business Implementation Coordinator to lead onboarding for new accounts.

You will serve as the primary internal liaison during start-up, coordinating with customers and Schneider teams to ensure all start-up tasks are completed and timelines met. Key responsibilities include managing multi-account start-up plans, facilitating meetings, and documenting SOE and quote-to-cash processes through day 90, while fostering a positive experience

Qualifications

• Associate degree in business or equivalent work experience.
• At least 2 years of customer service experience preferred.
• Transportation industry experience is a plus.
• Comfortable working with analytical data from various sources.
• Proven ability to influence without direct authority.
• Desire to create a positive experience for customers and associates.

Responsibilities

• Lead start-up project plans for multiple accounts at a time.
• Act as a liaison between Schneider support departments, sales and the customer.
• Serve as a resource for all parties during start-up through day 90 of the business.
• Understand quote-to-cash and SOE processes and requirements for all start-up activities.
• Keep documentation of all notes within the SOE pertaining to start-ups through 90-day business reviews.
• Facilitate start-up meetings based on the scope, size and complexity of the new business.
• Communicate with customers regarding Schneider procedures and transition timelines.
• Partner with internal departments to identify potential issues with new business and outline action plans.

Skills

Customer service

Analytical data handling

Influence without authority

Positive customer experience

Education

Associate degree in business

Job description

Schneider National, Inc. in Green Bay is seeking a Senior Business Implementation Coordinator to lead onboarding for new accounts.

You will serve as the primary internal liaison during start-up, coordinating with customers and Schneider teams to ensure all start-up tasks are completed and timelines met. Key responsibilities include managing multi-account start-up plans, facilitating meetings, and documenting SOE and quote-to-cash processes through day 90, while fostering a positive experience