Senior On-Site Service Specialist

Pyramid, Inc; Tempe (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance (medical)

Dental and vision coverage

401(k) plan

Job summary

Pyramid Consulting, Inc. seeks a Senior On-Site Service Specialist for a 3+ month contract in Tempe, AZ. The role focuses on clerical support, mail management, and document imaging, reporting to the Site Manager. On-site in Tempe, standard daytime hours.

The ideal candidate has 1–2 years of related experience, excellent customer service, and strong organization. Offshore duties include using MS Office and basic equipment operation. Benefits include standard company offerings.

Qualifications

• Requires high school diploma or GED with 1–2 years of related experience.
• Customer service and strong organizational skills are essential.
• Good PC skills and ability to prioritize tasks.

Responsibilities

• Date stamping, copying, scanning and emailing.
• Operate mail management and document imaging systems.
• Generate reports and manage shipments, mail, and supplies.
• Provide clerical support and assist site manager as needed.
• Open, save, and transfer PC files per protocols.
• Respond to and coordinate service requests from customers.

Skills

Customer service

Organization

PC skills

Excellent communication

Prior clerical experience

Education

High school diploma or GED

Tools

MS Office

Job description

Immediate need for a talented Senior On-Site Service Specialist. This is a 03+ Months Contract opportunity with long-term potential and is located in Tempe, AZ (Onsite).

Job ID:26-28993 Pay Range: $18 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Daily duties will include date stamping, copying, scanning, emailing (Microsoft Outlook), and clerical experience.
• The manager is looking for someone with customer service and organization skills.
• Physical requirements of this role include lifting 20LBS and extensive seating.
• Provides operations functions in one or all of the following areas: performs associated copying tasks, operates high volume document imaging equipment and related software.
• Also operates mail management systems.
• Generates reports for imaging, and mail.
• Ships and receives product and supplies, sorts, distributors and handles incoming and outgoing mail, as well as applies necessary postage.
• Stock paper next to copier of customer site equipment.
• May also perform QC and final check, Employees performing this function are Senior On-Site Services Specialist.
• This position reports directly to the Site Manager, Site, or Assistant Site Manager, depending on site personnel configuration.
• Operating scanning systems.
• Operating document image handling software
• Operating MS Office and Email
• Opening, saving and transferring PC files based on established protocols
• Accessing document management systems via established protocols
• Copier clears paper jams and refill trays.
• Maintains records for management reports and inventories of supplies needed.
• Distribute mail to company personnel and/or designated drop-off points as required.
• Responds to and coordinates all service request required by customer.
• Use all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include 'purging' and archiving old documents.
• Performs other duties as assigned.

Key Requirements and Technology Experience

• Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field.
• Some related copy job experience is preferred.
• Excellent customer service skills - Good PC skills
• Good organizational skills and ability to prioritize
• Retention and filing skills
• Ability to use office machines
• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Work assignments are diversified. Interpret, comprehend and instruction – prepare, provide and convey diversified information
• Some physical effort is required which may involve long seating as well as lifting or moving items weighing up to 35-30 lbs.
• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
• Shift: 07:30 AM-04:00 PM Monday through Friday

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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