Senior On-Site School IT Support Specialist

TrulyHired; Suwanee (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Gwinnett County Public Schools (GCPS) is seeking an on-site technology support professional to provide daily on-site assistance for one or more schools, resolving break/fix issues related to computers, AV peripherals, and basic network services.

You will work with district staff to document incidents, prioritize service requests, and escalate to Level 2 vendors when needed. The role supports instructional technology initiatives and adheres to district policies.

Qualifications

• Minimum 5 years experience troubleshooting, supporting, and administering in a LAN/WAN environment including Microsoft Windows and related tech

Responsibilities

• Provide on-site support to one or multiple schools daily for break/fix issues on computers, AV peripherals, and related tech

Skills

Communication skills

User instruction

Time management

Decision making

Troubleshooting

Independent work

Human factors

Customer service

Documentation

Represent GCPS

Education

HS Diploma or GED

Bachelor's Degree Preferred

Tools

Active Directory

Job description

Gwinnett County Public Schools (GCPS) is seeking an on-site technology support professional to provide daily on-site assistance for one or more schools, resolving break/fix issues related to computers, AV peripherals, and basic network services.

You will work with district staff to document incidents, prioritize service requests, and escalate to Level 2 vendors when needed. The role supports instructional technology initiatives and adheres to district policies.