Senior On-Site IT Engineer - Cloud, Security & Infra

SWK Technologies, Inc.; Avondale (LA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Job summary

SWK Technologies, Inc. is seeking a Tier III Engineer to provide senior technical support and manage Microsoft Azure, 365, and Entra ID for diverse client environments, on-site and remotely. You will resolve escalations, harden security, and help ensure uptime.

The role combines systems administration, networking, cloud technologies, and hands-on troubleshooting, with responsibilities spanning migrations, deployments, and thorough documentation in Halo PSA.

Qualifications

• Hands-on Tier III systems administration and advanced infrastructure support.
• Experience with Microsoft 365, Entra ID, Exchange Online.
• Working knowledge of Azure services and cloud infrastructure.
• Excellent communication skills for non-technical users.
• Ability to handle confidential information professionally.

Responsibilities

• Provide walk-up, phone, and ticket-based support to end users.
• Serve as senior escalation point for complex technical issues.
• Administer Microsoft 365, Azure, and Entra ID including access management.
• Support cybersecurity initiatives including MFA, patching, vulnerability remediation.
• Lead or participate in infrastructure upgrades, migrations, deployments.
• Maintain documentation and client environment records.
• Document incidents and resolutions in Halo PSA.
• Communicate recommendations and next steps to clients.

Skills

Tier III systems administration

Network engineering

Cloud infrastructure

Microsoft 365 administration

Azure & Entra ID administration

Security best practices

Education

Industry certifications (e.g., CCNA, AZ-104)

Tools

Microsoft 365

Entra ID

Exchange Online

Azure

Halo PSA

Job description

SWK Technologies, Inc. is seeking a Tier III Engineer to provide senior technical support and manage Microsoft Azure, 365, and Entra ID for diverse client environments, on-site and remotely. You will resolve escalations, harden security, and help ensure uptime.

The role combines systems administration, networking, cloud technologies, and hands-on troubleshooting, with responsibilities spanning migrations, deployments, and thorough documentation in Halo PSA.