Senior On-Site IT Engineer: Azure, Cloud & Security

SWK Technologies, Inc.; Kenner (LA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &/H

Job summary

SWK Technologies, Inc. is seeking a Tier III Engineer to serve as a senior technical resource, resolving escalations and administering Microsoft Azure and Microsoft 365 environments.

The role emphasizes security, cloud infrastructure, and hands-on troubleshooting across clients both on-site and remotely. The position requires strong communication skills, experience with Azure, Entra ID, Exchange Online, and the ability to manage confidential information with professionalism.

Qualifications

• Hands-on Tier III admin and advanced infra support.
• Experience with Microsoft 365, Entra ID, Exchange Online.
• Knowledge of Azure cloud services and infrastructure.
• Excellent communication to explain tech to non-technical users.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide walk-up, phone, and ticket-based support to end users.
• Serve as senior escalation point for complex technical issues.
• Administer Microsoft 365, Azure and Entra ID including access management.
• Support cybersecurity initiatives (MFA, endpoint protection, patching, vulnerabilities).
• Lead or participate in infra upgrades, migrations, deployments.
• Maintain detailed technical documentation and client environment records.
• Work within Halo PSA to document incidents and resolutions.
• Communicate with clients regarding issues, recommendations, resolutions, and next steps.

Skills

Tier III admin

Network engineering

Infrastructure support

Microsoft 365

Entra ID

Exchange Online

Azure cloud

Communication skills

Data confidentiality

Tools

Halo PSA

Parallels RAS

Citrix

Azure deployments

Job description

SWK Technologies, Inc. is seeking a Tier III Engineer to serve as a senior technical resource, resolving escalations and administering Microsoft Azure and Microsoft 365 environments.

The role emphasizes security, cloud infrastructure, and hands-on troubleshooting across clients both on-site and remotely. The position requires strong communication skills, experience with Azure, Entra ID, Exchange Online, and the ability to manage confidential information with professionalism.