Senior On-Site IT Engineer: Azure, Security & Networking

SWK Technologies, Inc.; Avondale (LA); À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Résumé du poste

SWK Technologies, Inc. is seeking a Tier III Engineer to provide senior level IT support both remotely and on-site for client environments. The role focuses on complex escalations, cloud administration, security, and project-based deployments.

You will administer Microsoft 365, Entra ID and Azure, handle security controls, and collaborate with clients to resolve issues and plan improvements. Strong communication is essential.

Qualifications

• Hands-on Tier III systems administration and advanced infrastructure support.
• Strong experience with Microsoft 365, Entra ID, Exchange Online and Azure.
• Ability to manage complex escalations and communicate with clients clearly.

Responsabilités

• Provide walk-up, phone, and ticket-based technical support to end users.
• Serve as senior escalation point for complex issues across servers, networks, cloud services, endpoints, apps and security.
• Administer Microsoft 365, Azure and Entra ID including user accounts, licensing, access management, and security requests.
• Support cybersecurity initiatives including MFA, endpoint protection, access controls, patching and vulnerability remediation.
• Lead or participate in infrastructure upgrades, migrations, system deployments and client projects.
• Maintain detailed documentation and client environment records.
• Document incidents, resolutions, escalations, and technical work in Halo PSA.
• Communicate recommendations, resolutions and next steps to clients.

Connaissances

Tier III systems administration

Network engineering

Advanced infrastructure support

Microsoft 365

Entra ID

Exchange Online

Azure

Outils

Halo PSA

Description du poste

SWK Technologies, Inc. is seeking a Tier III Engineer to provide senior level IT support both remotely and on-site for client environments. The role focuses on complex escalations, cloud administration, security, and project-based deployments.

You will administer Microsoft 365, Entra ID and Azure, handle security controls, and collaborate with clients to resolve issues and plan improvements. Strong communication is essential.