Senior On-Site IT Engineer — Azure, 365 & Security Expert

SWK Technologies, Inc.; New Orleans (LA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Job summary

SWK Technologies, Inc. is seeking a Tier III Engineer to serve as a senior technical resource, resolving escalations, administering Microsoft Azure and infrastructure environments, and ensuring stability, security, and performance of client IT systems.

This role combines advanced systems administration, networking, cloud technologies, cybersecurity, and hands-on troubleshooting, with remote and on-site support for clients.

Qualifications

• Hands-on experience in Tier III systems administration, network engineering, or advanced infrastructure support.
• Strong experience administering Microsoft 365, Entra ID, Exchange Online, and related Microsoft cloud technologies.
• Working knowledge of Azure services and cloud infrastructure.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Ability to manage confidential information with professionalism and discretion.

Responsibilities

• Provide walk-up, phone, and ticket-based technical support to end users.
• Serve as a senior escalation point for complex technical issues involving servers, networks, cloud services, endpoints, applications, and security.
• Administer Microsoft 365, Azure and Entra ID, including user accounts, licensing, access management, and security-related requests.
• Support cybersecurity initiatives, including MFA, endpoint protection, access controls, patching, vulnerability remediation, and security-related incidents.
• Lead or participate in infrastructure upgrades, migrations, system deployments, and other client technology projects.
• Maintain detailed technical documentation, system configurations, troubleshooting procedures, and client environment records.
• Work within the Halo PSA ticketing environment to document incidents, resolutions, escalations, and technical work.
• Communicate directly with clients regarding complex technical issues, recommendations, resolutions, and next steps.

Skills

Tier III systems administration

Network engineering

Cloud infrastructure

Microsoft 365

Entra ID

Exchange Online

Azure

Communication skills

Confidential information handling

Tools

Halo PSA

Parallels RAS

Citrix

Job description

SWK Technologies, Inc. is seeking a Tier III Engineer to serve as a senior technical resource, resolving escalations, administering Microsoft Azure and infrastructure environments, and ensuring stability, security, and performance of client IT systems.

This role combines advanced systems administration, networking, cloud technologies, cybersecurity, and hands-on troubleshooting, with remote and on-site support for clients.