Senior Omnichannel Performance & Revenue Manager

Inmar Intelligence; Chicago (IL); On-site; USD 101,000 - 169,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plans with company

Job summary

Inmar Intelligence in Chicago is seeking a Sr. Regional Omnichannel Performance Manager on the Digital & Media Customer Success team to deepen client relationships, drive retention and adoption of our advertising and offer programs.

You will collaborate with analysts, product, sales and operations to ensure satisfaction, analyze results, and guide upsell opportunities while leading quarterly business reviews and renewal cycles.

Qualifications

• Excellent communication and relationship-building abilities.
• Experience with digital media, in-store media, e-Commerce software, analytics and business operations preferred.
• Proficient in Excel with VLOOKUPs and Pivot tables.

Responsibilities

• Coordinate with customers and operations teams to ensure timely execution of advertising and offer programming.
• Assist in training and onboarding of customer teams to drive adoption and ongoing engagement.
• Support in implementing commercial planning and leveraging retailer assets for revenue.
• Lead best-practice development with Director to maximize customer benefits from products/services.
• Assist in managing weekly revenue reporting, forecasting, and updates.
• Analyze post-program results and prepare presentations for retailers.
• Prepare for quarterly business reviews (QBR) and renewal cycles.
• Identify quality-improvement and feature-enhancement requests.
• Share customer insights with product teams to inform UX and features.

Skills

Communication

Process optimization

Excel

Customer success

Analytics

Education

Bachelor's degree

Job description

Inmar Intelligence in Chicago is seeking a Sr. Regional Omnichannel Performance Manager on the Digital & Media Customer Success team to deepen client relationships, drive retention and adoption of our advertising and offer programs.

You will collaborate with analysts, product, sales and operations to ensure satisfaction, analyze results, and guide upsell opportunities while leading quarterly business reviews and renewal cycles.