Senior Omnichannel & Marketing Capabilities Lead

Galderma Prod Canada Inc.; Boston (MA); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Annual incentive program

Comprehensive benefits

Job summary

Galderma in Boston, MA is seeking a Senior Associate Director, Omnichannel & Marketing Capabilities, to lead the omnichannel, customer data, and decisioning capabilities for US brands and field teams.

The role serves as the primary bridge between Brand, Omnichannel, Field, Data, IT, and external partners, defining a roadmap across Salesforce and MarTech, ensuring scalable, compliant solutions within enterprise architecture.

Qualifications

• 7+ years of experience in omnichannel, MarTech, CRM, digital transformation, or platform product ownership.
• Experience bridging commercial stakeholders and IT/technology delivery teams.
• Experience defining and scaling Next Best Action or decisioning capabilities in pharma, healthcare, or other regulated environments strongly preferred.
• Strong background partnering with system integrators, agencies, and global technology teams.
• Ability to lead through influence in complex, matrixed organizations.

Responsibilities

• Serve as the primary business–technology interface for US omnichannel and marketing capabilities, aligning commercial needs with technical delivery.
• Translate brand, omnichannel, and field requirements into clear product definitions, capability roadmaps, and prioritized backlogs for IT and delivery partners.
• Act as the escalation and alignment point between US commercial teams, IT, Global Tech, data teams, and vendors to ensure shared understanding and execution.
• Ensure business intent is preserved throughout design, build, and deployment—reducing rework, duplication, and technical debt.

Skills

Omnichannel

MarTech

CRM

Digital transformation

Product ownership

Job description

Galderma in Boston, MA is seeking a Senior Associate Director, Omnichannel & Marketing Capabilities, to lead the omnichannel, customer data, and decisioning capabilities for US brands and field teams.

The role serves as the primary bridge between Brand, Omnichannel, Field, Data, IT, and external partners, defining a roadmap across Salesforce and MarTech, ensuring scalable, compliant solutions within enterprise architecture.