Senior Omnichannel Health Communications Analyst

Optum; Schaumburg (IL); On-site; USD 73,000 - 130,000; Full time

Job summary

Optum is a global health services organization that advances care through technology. The Sr Product Analyst will support management, monitoring, and optimization of member and provider communications across multiple channels.

The ideal candidate has experience in print or telecommunications and working knowledge of digital channels such as email, SMS, and IVR. You will manage projects, collaborate across teams and vendors, and thrive in a fast-paced, results-driven environment.

Qualifications

• 3+ years in omnichannel communication operations or related project coordination/management
• 1+ years of experience in healthcare, PBM, or regulated industries
• Intermediate level of proficiency with MS Excel, PowerPoint, Word, Outlook, and Teams
• Ability to be flexible and work with ambiguity; self-starter
• Ability to manage multiple projects and priorities in a dynamic environment

Responsibilities

• Support the oversight and management of omnichannel communications for both members and provider audiences (mail, fax, SMS, email, IVR, direct EMR messaging)
• Assist with daily monitoring and issue resolution across all communication channels
• Help coordinate the deployment of client-driven and regulatory communication updates across supported channels
• Partner with internal governance, legal, and compliance stakeholders to help ensure communications meet required standards and regulations
• Support technology teams on enhancements to communication capabilities and platform improvements
• Assist in managing vendor relationships to help ensure quality, timeliness, and compliance
• Maintain documentation, trackers, and reporting to support operational health of communications

Skills

Omnichannel operations

Healthcare knowledge

MS Office suite

Project coordination

Adaptable / self-starter

Tools

Quadient Inspire

Adobe Acrobat Pro

InDesign

Job description

Optum is a global health services organization that advances care through technology. The Sr Product Analyst will support management, monitoring, and optimization of member and provider communications across multiple channels.

The ideal candidate has experience in print or telecommunications and working knowledge of digital channels such as email, SMS, and IVR. You will manage projects, collaborate across teams and vendors, and thrive in a fast-paced, results-driven environment.