Patient Communications Operations Analyst (Remote)

CVS Health Corporation; New York (NY); Remote; USD 44,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Vision benefits

Dental benefits

Paid time off

401K match

Job summary

Oak Street Health is seeking a Marketing Operations Analyst to design and improve patient communications across digital, print and voice channels. The role supports end-to-end campaign workflows, asset development, and data-driven optimization to enhance patient experience and engagement.

Reporting to the Lead Director of Patient Communications on the Patient Experience team, this remote position offers hybrid flexibility for those based in Chicago, IL, and requires 0–2 years in a data-driven

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• 0–2 years of experience in product operations, healthcare operations, marketing analysis, or a similar data-driven field.
• Proficient in data analysis tools (Excel, Looker, SQL, Alteryx etc.) and strong analytical mindset.

Responsibilities

• Support end-to-end patient communication processes across campaigns and channels.
• Analyze workflows to identify bottlenecks, improve delivery rates and patient experience.
• Assist with design, development, and deployment of assets (emails, SMS, direct mail, forms).
• Support day-to-day configuration and deployment tasks for outbound communication systems.

Skills

Data analysis

Excel

Looker

SQL

Alteryx

Communication

Project management

Education

Bachelor’s degree or equivalent

Tools

Looker

SQL

Alteryx

Excel

Job description

Oak Street Health is seeking a Marketing Operations Analyst to design and improve patient communications across digital, print and voice channels. The role supports end-to-end campaign workflows, asset development, and data-driven optimization to enhance patient experience and engagement.

Reporting to the Lead Director of Patient Communications on the Patient Experience team, this remote position offers hybrid flexibility for those based in Chicago, IL, and requires 0–2 years in a data-driven