Senior Office Manager - Sales Enablement & Admin Lead

Almstead Tree, Shrub & Lawn Care Company; New Rochelle (NY); In loco; USD 80.000 - 98.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental plans

401K retirement savings

Descrizione del lavoro

Almstead Tree & Shrub Care Company is seeking an Office Manager to lead the New Rochelle office and provide administrative support to a high-volume sales team. Responsibilities include training staff, creating client proposals with sales arborists, handling inquiries, coordinating meetings, and supporting inside sales with heavy phone work.

The role requires at least 5 years of office management experience, staff leadership, and proficiency in Microsoft Office.

Competenze

• Minimum 5 years' experience in office management supervising a staff of 3 or more.
• Experience in arboriculture or landscaping services preferred.
• Prior experience creating proposals, reports and/or presentations required.
• Experience dealing with high-volume clientele, and providing exceptional customer service.
• Experience with inbound and outbound phone work.
• Proficient in Microsoft Office.
• Eligible to work in the United States.

Mansioni

• Train and supervise administrative staff.
• Create detailed in-depth client specific proposals in conjunction with the sales arborists.
• Handle information requests and e-mail correspondence, arrange conference calls, and schedule meetings.
• Customer service/inside sales: heavy phone work including outbound sales calls, lead generation, customer service support, and scheduling appointments.
• Key account follow-up, accounts receivable follow-up, and collection calls.
• Conduct biweekly A/R meetings and assist with collections process.
• Maintaining multiple sales calendars, creating work orders, daily debriefing.
• Administration of customer database and files, payment processing.
• Act as main point of contact between ownership and administrative staff.
• Conduct weekly administrative staff meetings to determine allocation of resources.
• Conduct periodic performance reviews of administrative staff.
• Gather payroll information weekly for submittal to the Accounting department.
• Coordinate work to be scheduled for clients including notification and appointment scheduling.
• Enforce company policy and standards for customer service throughout the office.
• Oversight of Plant Health Care department and backup to scheduling and daily client notifications; including running and review of reports; work order printing; contract approvals as needed; prepay processing as needed.
• Coordinate daily meetings with CEO to provide office update, relay customer concerns, close out daily billing, and review unapproved proposals.
• Prepare monthly account invoicing and budgets for select commercial, municipal, and educational clients.
• Prepare Daily/Weekly billing details for Central Park Contracts (including logs).
• Assist in the renewal of all applicable company licenses.
• Maintain office supply inventory and oversee purchasing.
• Assist with end of month close, as needed.
• Provide additional administrative support to arborists and general office support.
• Complete all tasks accurately and efficiently.
• Other duties as assigned

Conoscenze

Staff supervision

Customer service

Proposal creation

Phone support

Formazione

Bachelor's degree or related field

Strumenti

Microsoft Office

Descrizione del lavoro

Almstead Tree & Shrub Care Company is seeking an Office Manager to lead the New Rochelle office and provide administrative support to a high-volume sales team. Responsibilities include training staff, creating client proposals with sales arborists, handling inquiries, coordinating meetings, and supporting inside sales with heavy phone work.

The role requires at least 5 years of office management experience, staff leadership, and proficiency in Microsoft Office.