Senior Office Manager — Program Operations & Compliance

Behavioral Health Services; Hawthorne (CA); On-site; USD 35,032 - 38,517; Full time

Job summary

Behavioral Health Services is seeking an experienced Office Manager III to ensure efficient day-to-day operations in Hawthorne, CA. You will support program leadership, coordinate administrative workflows, and oversee clerical functions while contributing to compliance and quality improvement initiatives.

The role requires strong administrative skills, attention to detail, and experience in healthcare or behavioral health settings, with a focus on collaboration across departments and effective

Qualifications

• Minimum of high school diploma or equivalent.
• Bachelor’s degree preferred.
• Minimum of ten (10) years of office, clerical, or administrative experience.
• Experience in healthcare, behavioral health, or social services settings.
• Strong analytical, communication, organizational, and recordkeeping skills.
• Bilingual (English/Spanish) strongly preferred.

Responsibilities

• Greet visitors and clients professionally and determine needs.
• Serve as primary administrative resource for assigned programs; train and support staff.
• Coordinate administrative workflows and support program operations.
• Assist with audits, accreditation reviews, and quality improvement activities.
• Monitor compliance with postings, forms, and documentation standards.
• Answer and route calls, provide excellent customer service.
• Coordinate scheduling, client intake, and insurance eligibility verification.
• Maintain file organization and documentation in electronic systems.
• Support program leadership with onboarding, recruitment, and personnel processes.

Skills

Bilingual English/Spanish

Microsoft Office Suite

Education

High school diploma or equivalent

Bachelor’s Degree preferred

Job description

Behavioral Health Services is seeking an experienced Office Manager III to ensure efficient day-to-day operations in Hawthorne, CA. You will support program leadership, coordinate administrative workflows, and oversee clerical functions while contributing to compliance and quality improvement initiatives.

The role requires strong administrative skills, attention to detail, and experience in healthcare or behavioral health settings, with a focus on collaboration across departments and effective