Senior Office & Guest Experience Lead

SERVAL; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Impact on company and product

Growth with AI product development

Culture of innovation and ownership

Job summary

Serval is seeking an Office Manager to own the operational backbone of our headquarters. You will oversee facilities, vendors, and events, ensuring the workspace runs seamlessly and supports a high-performing team.

This hands-on role emphasizes hospitality and attention to detail, with cross-functional collaboration across leadership, finance, and HR to deliver a welcoming, energizing environment that enables colleagues to do their best work.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and service mindset.
• Ability to prioritize and manage multiple initiatives.
• Comfort working with leadership, finance, and HR.
• Hospitality-focused approach to creating a welcoming environment.
• Own end-to-end office logistics.

Responsibilities

• Own end-to-end office operations, including facilities, supplies, equipment, and vendor management.
• Negotiate and manage vendor contracts, ensuring service standards and cost discipline.
• Ensure workplace health, safety, and security compliance.
• Plan and execute internal events (all-hands, offsites, team gatherings).
• Maintain operational readiness of the office at all times.
• Serve as primary contact for workplace-related needs.
• Be the first point of contact for guests, ensuring a welcoming office experience.
• Continuously improve systems and processes to reduce friction and elevate the employee.

Skills

Exceptional organizational skills

Clear professional communication

Independent worker

Cross-functional collaboration

Hospitality mindset

Logistics management

Attention to detail

Job description

Serval is seeking an Office Manager to own the operational backbone of our headquarters. You will oversee facilities, vendors, and events, ensuring the workspace runs seamlessly and supports a high-performing team.

This hands-on role emphasizes hospitality and attention to detail, with cross-functional collaboration across leadership, finance, and HR to deliver a welcoming, energizing environment that enables colleagues to do their best work.