Senior Office Administrator: Front Desk & Ops Lead

Mount Zion Baptist Church; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Mount Zion Baptist Church in Nashville is seeking a Lead Office Administrator to provide high-level administrative support and ensure efficient front desk operations. The role coordinates office procedures and supports staff, visitors, and ministry teams at multiple campuses.

The position requires strong organizational and communication skills, discretion, and the ability to work independently and with teams within a ministry setting.

Qualifications

• High school diploma required.
• 5 years customer service in a professional environment.
• At least 3 years of progressive admin/office support/front desk exp.
• Strong written and oral communication.
• Experience in faith-based environment preferred.

Responsibilities

• Maintain continuous front desk and telephone coverage during operating hours.
• Understand and manage the landline phone system.
• Schedule, coordinate, and organize meetings, conferences, and related support with Executive Assistants.
• Oversee baptism and baby dedication intake processes as applicable by campus.
• Provide administrative support to MTZ departments and ministries.
• Direct administrative support inquiry requests as applicable by campus.
• Manage daily and weekly meeting space reservations.
• Maintain supply and inventory by tracking stock and placing orders.
• Coordinate pickups with delivery services and manage subscriptions for offices.
• Inform staff, interns, visitors, and members of closures and notices.

Skills

Administrative Skills

Organizational Skills

Time Management

Customer Service

Communication Skills

Office Equipment

Independent/Collaborative

Professionalism

Discretion/Confidentiality

Education

High school diploma

Tools

Scheduling tools

Office software

Phone systems

Job description

Mount Zion Baptist Church in Nashville is seeking a Lead Office Administrator to provide high-level administrative support and ensure efficient front desk operations. The role coordinates office procedures and supports staff, visitors, and ministry teams at multiple campuses.

The position requires strong organizational and communication skills, discretion, and the ability to work independently and with teams within a ministry setting.