Lead Office Administrator

Mount Zion Baptist Church; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Mount Zion Baptist Church in Nashville is seeking a Lead Office Administrator to provide high-level administrative support and ensure efficient front desk operations. The role coordinates office procedures and supports staff, visitors, and ministry teams at multiple campuses.

The position requires strong organizational and communication skills, discretion, and the ability to work independently and with teams within a ministry setting.

Qualifications

• High school diploma required.
• 5 years customer service in a professional environment.
• At least 3 years of progressive admin/office support/front desk exp.
• Strong written and oral communication.
• Experience in faith-based environment preferred.

Responsibilities

• Maintain continuous front desk and telephone coverage during operating hours.
• Understand and manage the landline phone system.
• Schedule, coordinate, and organize meetings, conferences, and related support with Executive Assistants.
• Oversee baptism and baby dedication intake processes as applicable by campus.
• Provide administrative support to MTZ departments and ministries.
• Direct administrative support inquiry requests as applicable by campus.
• Manage daily and weekly meeting space reservations.
• Maintain supply and inventory by tracking stock and placing orders.
• Coordinate pickups with delivery services and manage subscriptions for offices.
• Inform staff, interns, visitors, and members of closures and notices.

Skills

Administrative Skills

Organizational Skills

Time Management

Customer Service

Communication Skills

Office Equipment

Independent/Collaborative

Professionalism

Discretion/Confidentiality

Education

High school diploma

Tools

Scheduling tools

Office software

Phone systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Office Administrator

7 days ago Requisition ID: 1020

About Mt. Zion

Mount Zion Baptist Church is a Word-centered ministry, designed to evangelize the lost at any cost, equip and empower the people of God, and provide holistic ministry within the Nashville community and worldwide. The Mount Zion membership stands at 33,000 with an average annual growth rate of approximately 2,000. In a typical environment, the church holds four weekly services across three locations, special recordings, and virtual streaming across the globe. Bishop Joseph W. Walker, III serves as Senior Pastor as well as International Presiding Bishop for the Full Gospel Baptist Church Fellowship. Learn more at mtzionnashville.org.

Position Summary

The Lead Office Administrator is responsible for providing high-level administrative support, ensuring effective front desk operations, coordinating office procedures, and supporting the daily administrative needs of staff, visitors, members, and ministry teams. This position coordinates phone coverage, manages office supplies and resources, and supports the efficient operation of the Antioch and Old Hickory Boulevard campuses. The Lead Office Administrator must exercise sound judgment, maintain professionalism, and complete assignments independently and collaboratively.

Responsibilities

• Maintain continuous front desk and telephone coverage during operational hours.
• Understands and manages the landline phone system.
• Schedules, coordinates, and organizes meetings, conferences, departmental activities, catering, and related support in partnership with Executive Assistants.
• Oversees baby dedication and baptism intake processes, as applicable by campus.
• Provides administrative support to MTZ departments and ministries.
• Facilitates and directs administrative support inquiry requests, as applicable by campus.
• Manages the daily and weekly meeting space reservations.
• Maintains supply and inventory by checking stock,anticipatingneeds,placing,andexpeditingsupply orders, and verifying receipt of supplies.
• Coordinates pickups with USPS, FedEx, UPS, and other delivery services, and manages subscriptions to directories, newspapers, and online services for all offices.
• Ensures staff, interns, visitors, and members are informed of office closings, signage, voicemail updates, and related notices.
• Coordinates with building property managementregardingheating, air conditioning, and other building issues.
• Directstours of the Antioch and Old Hickory Boulevard campuses as needed.
• Process and maintain office and kitchen supplies as needed.
• Supports office management by arranging equipment repairs andmaintainingequipment inventories.
• Establishes andmaintainsoffice procedures and standards.
• Trains new employees in the use and operation of office equipment.
• Supports continuous quality improvement of office processes.
• Submits purchase requisitions and petty cash requests, orders office supplies as needed, and places service calls for office maintenance equipment.
• Maintains the workroom, lobby, and break area by ensuring supplies are stocked and organized.
• Makes decisions when troubleshooting situations and responding to questions.
• Schedules and conducts interviews for administrative support positions.
• Assists the Office of the Bishop as needed.
• Assistswith special amenities for visiting guests..
• Maintain and ensure inquiry from “MTZ Questions” platform are answered.
• Provides administrative support for monthly Virtual Chats with Bishop. (1st Thursday of each month at 8:00 p.m. via Zoom).

Knowledge, Skills, and Abilities

• Strong administrative, organizational, and time management skills.
• Ability to provide professional customer service to staff, visitors, members, vendors, and ministry partners.
• Ability to manage multiple priorities, meet deadlines, and follow established procedures.
• Strong verbal and written communication skills.
• Ability to exercise discretion, sound judgment, and confidentiality when handling sensitive information.
• Proficiencywith office equipment, phone systems, scheduling tools, and standard office software.
• Ability to work independently and collaboratively in a ministry or office environment.

Qualifications

• High school diploma
• 5 yrs exp: customer service in a professional work environment
• At least 3 years of progressive responsible admin/office support/front desk exp, strong written and oral communication skills, ability to facilitate conflict management effectively.

Preferred Requirements

• Experience working in a faith-based or similar environment.