Senior Odyssey & Enterprise IT Support Analyst

Burnet; Burnet, Northern (TX, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Burnet County is seeking a Tyler Odyssey Administrator/Technical Support Analyst to manage the Odyssey Case Management System and the county’s enterprise technology infrastructure. The role supports servers, networking, cybersecurity, virtualization, storage, and enterprise apps for multiple county departments.

You will serve as a technical resource for courts, county offices, law enforcement, and other departments using Tyler Odyssey and related technologies.

Qualifications

• 5+ years of progressively responsible IT experience.
• Experience supporting Tyler Odyssey or comparable enterprise case management system.
• Experience supporting enterprise networking and Windows Server infrastructure.

Responsibilities

• Administer and support Tyler Odyssey Case Management System.
• Coordinate software upgrades, patches, and maintenance with Tyler Technologies.
• Troubleshoot application performance and user issues.
• Configure user accounts, security permissions, rights and roles, and application settings.
• Support Odyssey integrations with third-party systems.
• Coordinate testing of new releases and updates.
• Work with court personnel and county departments to resolve operational issues.
• Monitor application availability and performance.

Skills

Tyler Odyssey

Windows Server

Active Directory

Microsoft 365

Hyper-V

DNS

DHCP

Enterprise networking

VPN technologies

Backup

Storage

Cybersecurity

Disaster recovery

Troubleshooting

Customer service

Documentation

Project coordination

Vendor management

Communication

Tools

Active Directory

Microsoft 365

Hyper-V

VPN

Job description

Burnet County is seeking a Tyler Odyssey Administrator/Technical Support Analyst to manage the Odyssey Case Management System and the county’s enterprise technology infrastructure. The role supports servers, networking, cybersecurity, virtualization, storage, and enterprise apps for multiple county departments.

You will serve as a technical resource for courts, county offices, law enforcement, and other departments using Tyler Odyssey and related technologies.