Senior Ocean & SCM Customer Experience Lead

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 65,000 - 80,000; Full time

Job summary

Maersk in Charlotte, NC is seeking a results-driven Senior Customer Experience Partner to join our Customer Experience team. You will manage a portfolio of Integrated Ocean and SCM accounts, serving as the primary contact for customers and ensuring the successful execution of shipment lifecycles.

You will collaborate with internal teams, analyze performance, identify opportunities to enhance service delivery, and strengthen long-term relationships.

Qualifications

• Bachelor's degree or equivalent professional experience.

Responsibilities

• Manage a portfolio of Integrated Ocean and SCM accounts in Automotive and Industrial.
• Serve as primary customer contact throughout shipment lifecycle.
• Coordinate with internal teams to resolve issues and meet targets.
• Monitor service levels, milestones, and performance metrics.
• Identify and implement corrective actions and process improvements.
• Deliver customized reporting and scorecards for customers.
• Analyze trends and root causes to implement sustainable solutions.
• Maintain high vendor performance for timely deliveries.
• Support training and onboarding of junior team members.
• Identify opportunities to upsell Maersk products and services.
• Continuously expand knowledge of Maersk solutions.

Skills

SCM experience

Ocean logistics

Customer service

Stakeholder management

Problem solving

Analytical thinking

Communication

Financial awareness

Independent work

Time management

Education

Bachelor's degree

Tools

Excel

Job description

Maersk in Charlotte, NC is seeking a results-driven Senior Customer Experience Partner to join our Customer Experience team. You will manage a portfolio of Integrated Ocean and SCM accounts, serving as the primary contact for customers and ensuring the successful execution of shipment lifecycles.

You will collaborate with internal teams, analyze performance, identify opportunities to enhance service delivery, and strengthen long-term relationships.