Senior Observability Engineer: Automation & Reliability

Royal Cyber; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Royal Cyber is seeking a monitoring and observability specialist in the United States to design, implement, and maintain enterprise monitoring using LogicMonitor across infrastructure, apps, cloud services, networks, and critical systems. You will build dashboards, set KPIs, and align practices with governance standards.

You will drive automation, alert enrichment, ITSM integrations, and incident response improvements, collaborating with NOC and engineering teams to reduce manual toil and

Responsibilities

• Monitoring & Observability Management: Develop, implement, and maintain enterprise monitoring standards and best practices. Design and configure monitoring solutions for infrastructure, applications, cloud services, networks, and business-critical systems using LogicMonitor.
• Create and maintain operational dashboards, performance views, service health dashboards, and executive reporting dashboards.
• Establish monitoring baselines, thresholds, KPIs, and health indicators to support proactive operations.
• Ensure comprehensive monitoring coverage across enterprise environments and identify monitoring gaps.
• Automation & Event Management: Design and implement automation solutions to streamline monitoring, event management, and operational workflows.
• Develop automated event correlation and alert enrichment capabilities to improve incident response effectiveness. Support integration of monitoring platforms with ITSM, ticketing, notification, and automation tools.
• Identify opportunities to eliminate manual operational tasks through automation and workflow optimization. Collaborate with NOC and engineering teams to improve operational efficiency through automation initiatives.
• Alert Optimization & Operational Excellence: Analyze alert trends and monitoring data to identify opportunities for noise reduction and operational improvements.
• Improve alert accuracy, reduce false positives, and enhance event detection capabilities. Develop and maintain alert tuning strategies to ensure actionable and meaningful notifications.
• Support root cause analysis activities through effective monitoring and data correlation.
• Establish monitoring governance practices and operational standards. Platform Administration & Continuous Improvement: Administer, maintain, and optimize the LogicMonitor platform and supporting integrations.
• Manage monitoring configurations, device onboarding, templates, collectors, escalation chains, and alert rules. Monitor platform performance, availability, scalability, and reliability.
• Ensure platform configurations align with operational requirements and governance standards.
• Participate in capacity planning, system upgrades, feature adoption, and platform enhancement initiatives. Drive continual service improvement through monitoring maturity assessments and operational reviews.
• Operational Support & Reporting: Provide subject matter expertise during incidents, major incidents, and service-impacting events. Develop regular reports and metrics related to monitoring effectiveness, alert quality, platform performance, and automation benefits.
• Support operational reviews by providing trend analysis and recommendations for service improvements. Collaborate cross-functional teams to enhance overall observability and service reliability.

Job description

Royal Cyber is seeking a monitoring and observability specialist in the United States to design, implement, and maintain enterprise monitoring using LogicMonitor across infrastructure, apps, cloud services, networks, and critical systems. You will build dashboards, set KPIs, and align practices with governance standards.

You will drive automation, alert enrichment, ITSM integrations, and incident response improvements, collaborating with NOC and engineering teams to reduce manual toil and