Lead Observability & SRE Architect

CRC Group; Charlotte (NC); On-site; USD 130,000 - 180,000; Full time

Job summary

CRC Group is seeking a Lead Site Reliability & Environment Monitoring Engineer to establish and evolve our enterprise observability and monitoring strategy across cloud and application platforms. This full-time leadership role owns monitoring design, drives platform decisions, and guides engineering teams toward modern SRE practices.

You will act as the technical authority for monitoring and alerting, shaping how signals from Dynatrace flow into ServiceNow and paging systems, enabling automated,

Qualifications

• Proven leadership in SRE or platform reliability roles.
• Deep hands-on experience with Dynatrace and ServiceNow ITSM/ITOM.
• Ability to design enterprise monitoring/SRE architectures.
• Experience integrating observability, ITSM, and paging solutions.
• Familiar with cloud tooling and automation frameworks.

Responsibilities

• Define and own the enterprise monitoring and SRE observability strategy.
• Lead Dynatrace–ServiceNow integration and alerting architecture.
• Drive tooling decisions and platform direction across teams.
• Architect end-to-end monitoring pipelines and incident workflows.
• Provide technical leadership and mentor SRE, platform, and app teams.
• Champion automated remediation and self-healing capabilities.
• Align monitoring with CMDB and service mapping, improve paging.

Skills

Dynatrace

ServiceNow ITSM/ITOM

SRE leadership

Monitoring architecture

Alerting & paging

Cloud platforms

Automation

Azure

Tools

Terraform

ARM/Bicep

PagerDuty

Job description

CRC Group is seeking a Lead Site Reliability & Environment Monitoring Engineer to establish and evolve our enterprise observability and monitoring strategy across cloud and application platforms. This full-time leadership role owns monitoring design, drives platform decisions, and guides engineering teams toward modern SRE practices.

You will act as the technical authority for monitoring and alerting, shaping how signals from Dynatrace flow into ServiceNow and paging systems, enabling automated,