Senior Observability Architect – Enterprise Tools

Staples; Framingham (MA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

PTO: 22 days

Online and retail discounts

401(k) company match

Wellness programs

Job summary

Staples is seeking a Software Engineer: Enterprise Tools Engineering Architect to lead observability across APM, infrastructure monitoring, and log analytics. You will shape architecture, drive standardized practices, and collaborate with Engineering, SRE, Product, and Infra teams to improve reliability and user experience.

The role focuses on end-to-end visibility, adoption of OpenTelemetry and AI-driven observability, and cost-conscious modernization across Staples' enterprise platforms.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a directly related field of study.

Responsibilities

• Lead the team in architecting, designing, and continuously improving enterprise observability platforms (APM, infrastructure monitoring, session replay, log analytics).
• Define and implement scalable, integrated observability solutions with end-to-end visibility across apps, infra, and user experience.
• Establish architecture patterns, governance, and integration frameworks for telemetry, correlation, and actionable insights.
• Partner with Engineering, SRE, Product, and Infra teams to embed observability best practices in the SDLC to improve MTTD/MTTR and resilience.
• Lead evaluation and adoption of new technologies (distributed tracing, OpenTelemetry, AI-driven observability) aligned with enterprise strategy and cost optimization.
• Drive platform standardization, signal quality, and integration with critical services for operational excellence.
• Influence vendor roadmaps and resolve issues to guide engineers across teams.

Skills

APM platforms

Observability architecture

Distributed tracing

Session replay

Log analytics

SRE practices

Leadership

Vendor management

AI/ML observability

OpenTelemetry

Education

Bachelor's degree in CS/Engineering/related field

Tools

New Relic

Dynatrace

Datadog

Zabbix

Prometheus

Azure Monitor

FullStory

Splunk

Elastic

OpenTelemetry

Job description

Staples is seeking a Software Engineer: Enterprise Tools Engineering Architect to lead observability across APM, infrastructure monitoring, and log analytics. You will shape architecture, drive standardized practices, and collaborate with Engineering, SRE, Product, and Infra teams to improve reliability and user experience.

The role focuses on end-to-end visibility, adoption of OpenTelemetry and AI-driven observability, and cost-conscious modernization across Staples' enterprise platforms.