Senior NOC Tech – Joint Fires Network, 24/7

Leidos Inc; Scott Air Force Base (IL); On-site; USD 52,000 - 87,000; Full time

Job summary

Leidos is seeking a Joint Fires Network (JFN) NOC Technician to support DISA Global Operations Center operations at Scott AFB. You will monitor events, manage incidents in ServiceNow and JIRA, and work to restore services quickly while communicating with the O&M team and customers.

The role requires DoD 8570 IAT Level 2 certification, an active DoD Top Secret/SCI-eligible clearance, and hands-on experience with routers, switches, and related network infrastructure.

Qualifications

• DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) required by start date.
• Capability to work in a 24/7 operational setting.
• Background in alarm surveillance, fault management, LAN maintenance, or performance management.
• Proficient in at least three areas: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Moderate understanding of network topologies, including transport and IP.
• Active DoD Top Secret security clearance with SCI eligibility.

Responsibilities

• Create, update, and track incident tickets using ServiceNow ITSM+S / JIRA. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team and customers.
• Monitor network events and failures 24/7/365 across multiple tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate corrections. Support fault isolation by diagnosing and troubleshooting network issues, including testing and fault localization.
• Notify relevant contacts about network incidents, coordinate with service providers for fault correction, and provide updates on service status and outages.
• Restore networks and services to full operation, ensure compliance with SLAs, reroute circuits as needed, and document changes in the CMDB. Provide 24/7/365 support for outages and service degradation.
• Demonstrate proficiency in DISN functions (routers, switches, etc.), provide technical advice for complex issues, assist in training Network controllers, and evaluate training, SOPs, and tools. Work with Shift Leads and O&M leadership for guidance and process improvements.

Skills

Router

Switches

DSN/DRSN

Cisco

Juniper

MSPPM

Education

High school diploma

Tools

ServiceNow ITSM+S

JIRA

SolarWinds

Job description

Leidos is seeking a Joint Fires Network (JFN) NOC Technician to support DISA Global Operations Center operations at Scott AFB. You will monitor events, manage incidents in ServiceNow and JIRA, and work to restore services quickly while communicating with the O&M team and customers.

The role requires DoD 8570 IAT Level 2 certification, an active DoD Top Secret/SCI-eligible clearance, and hands-on experience with routers, switches, and related network infrastructure.