Senior NOC Operations Manager – Banking, 24/7

Sharp Decisions; King (NC); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Sharp Decisions is seeking an experienced NOC Operations Manager in Charlotte, NC (Hybrid) to oversee 24/7 production operations in a regulated financial services environment. You will lead technical operations teams, manage critical incidents, and drive automation and AI-enabled improvements.

The role requires 5+ years in production operations and 5 years of leadership, with strong communication, organizational, and analytical skills.

Qualifications

• Bachelor's degree or equivalent professional experience in CS/IT or related field.
• Minimum 5+ years in a 24/7 production operations environment.
• Minimum 5 years of leadership experience managing technical operations teams.

Responsibilities

• Lead 24/7 production operations in a banking/financial services context.
• Oversee incident, change, and problem management processes to ensure reliability.
• Drive automation, AI adoption, and process optimization to reduce incidents.
• Maintain audit-ready documentation and regulatory compliance.
• Develop and coach future leaders while partnering with Operations, Technology, and business teams.

Skills

Leadership

Incident management

Change management

Problem solving

Prioritization

Communication

Analytical thinking

Team coaching

Education

Bachelor's degree in CS/IT or related field

Tools

Linux/UNIX/AIX/Windows infrastructure

Job description

Sharp Decisions is seeking an experienced NOC Operations Manager in Charlotte, NC (Hybrid) to oversee 24/7 production operations in a regulated financial services environment. You will lead technical operations teams, manage critical incidents, and drive automation and AI-enabled improvements.

The role requires 5+ years in production operations and 5 years of leadership, with strong communication, organizational, and analytical skills.