NOC Operations Lead – 24x7, AI-Driven Excellence

PAYCO The Clearing House Payments Company L.L.C.

North Carolina

On-site

USD 90,000 - 125,000

Full time

14 days+

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Job summary

The Clearing House is seeking a hands-on NOC Operations Manager to provide strategic leadership and day-to-day oversight of a 24x7 operations team ensuring secure, timely, and accurate processing of critical financial transactions. You will lead incident management, drive continuous process improvements, and leverage AI to boost reliability and customer satisfaction.

Ideal candidates have 5–10 years in 24x7 production ops, strong leadership, and a deep understanding of operational controls and

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related discipline, or equivalent professional experience.
Minimum 5-10 years of experience in a 24x7 production operations environment.
Minimum 5 years of leadership experience managing technical operations teams.
Experience administering Linux, UNIX, AIX, IBM Pure Technology, Windows Distributed Systems, and enterprise infrastructure.
Experience supporting high-availability production applications within financial services or similarly regulated industries.
Knowledge of networking technologies and carrier management.
Strong understanding of operational controls, incident management, change management, and problem management.
Excellent written and verbal communication skills.
Exceptional organizational, analytical, and problem-solving abilities.
Demonstrated ability to prioritize multiple competing priorities in a fast-paced environment.

Responsibilities

Operational Leadership: Lead and oversee day-to-day operations for a 24x7 production environment.
Ensure all production processing, settlements, and operational cutoffs are completed accurately and within established service level agreements.
Provide leadership during production incidents, ensuring timely communication, escalation, resolution, and post-incident review.
Promote operational stability through proactive monitoring, risk identification, and continuous improvement.
Team Leadership & Development: Lead, coach, mentor, and develop a high-performing operations team.
Foster a culture of accountability, collaboration, quality, and continuous learning.
Conduct performance evaluations, provide constructive feedback, and create employee development plans.
Ensure staff are cross-trained to maintain operational readiness and business continuity.
Build an engaged team capable of adapting to changing business priorities and emerging technologies.
Operational Excellence & Quality: Champion a culture focused on operational excellence, accuracy, compliance, and customer satisfaction.
Maintain and improve operational procedures, documentation, schedules, and knowledge repositories.
Ensure operational processes meet internal controls, audit requirements, and regulatory standards.
Conduct regular quality reviews and identify opportunities to improve operational performance.
AI, Automation & Innovation: Identify opportunities to leverage Artificial Intelligence (AI), automation, and emerging technologies to improve operational efficiency and service quality.
Utilize AI-powered tools such as Microsoft Copilot, ChatGPT, ServiceNow AI, or similar technologies to enhance documentation, reporting, knowledge management, and incident response.
Drive continuous improvement initiatives that reduce manual effort while improving accuracy and operational resilience.
Encourage innovation and adoption of modern operational practices across the team.
Analytics & Decision Making: Analyze operational metrics, KPIs, trends, and service levels to identify improvement opportunities.
Perform root cause analysis for production issues and implement corrective and preventive actions.
Develop meaningful operational reports and dashboards that support leadership decision making.
Use data to drive strategic improvements and enhance operational effectiveness.
Customer & Stakeholder Management: Build strong partnerships with internal business units, technology teams, vendors, and external customers.
Ensure timely and professional communication during production events.