Senior NICE CXone Engineer – Integrations & Migrations

Tata Consultancy Services Limited; Lake Lotawana (MO); Presencial; USD 110.000 - 120.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services Limited is seeking a NICE CXOne Senior Developer in Lees Summit, MO, to design, develop and customize NICE CXone applications. You will lead CXone integration with CRM, WFM, and reporting tools, and drive the migration from Cisco UCCE/UCCX to CXone.

Ideal candidates will have 3+ years in contact center technologies, strong CXone and scripting experience, and proficiency in JavaScript, Python, or .NET, plus REST APIs and data formats.

Formación

• Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio.
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.

Responsabilidades

• Proficiency in programming languages (JavaScript, Python, or .NET).
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).
• The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.

Conocimientos

NICE CXOne

JavaScript

Python

NET

Descripción del empleo

Tata Consultancy Services Limited is seeking a NICE CXOne Senior Developer in Lees Summit, MO, to design, develop and customize NICE CXone applications. You will lead CXone integration with CRM, WFM, and reporting tools, and drive the migration from Cisco UCCE/UCCX to CXone.

Ideal candidates will have 3+ years in contact center technologies, strong CXone and scripting experience, and proficiency in JavaScript, Python, or .NET, plus REST APIs and data formats.