Senior Network VoIP Engineer – Hybrid, Enterprise Voice

VetRamp; Austin (TX); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive compensation

Job summary

VetRamp is seeking a Network VoIP Engineer in Austin, TX to lead and support enterprise VoIP and collaboration systems, focusing on design, implementation, and operations for Cisco-based voice infrastructure.

You will handle SIP trunking, CUBE, disaster recovery, security, and cross‑functional projects in a 24x7x365 environment. Hybrid work style with in-office Tue–Thu and remote Mon & Fri is offered.

Qualifications

• Bachelor's degree in Computer Science, IT, Telecommunications, or related field.
• 3 years of experience with Cisco Unified Communications Manager, Unity Connection, and Emergency Responder (v12.x).
• Strong dial plan, route pattern, and call routing design understanding.
• Experience troubleshooting SIP/SCCP registrations and SRST.
• Experience configuring inbound/outbound dial peers with Cisco CUBE.
• Voice gateway and multi-site deployment experience.
• QoS design and implementation for voice traffic.
• Experience activating SIP trunks across multiple carriers.
• Working knowledge of Cisco routing, switching, and enterprise network integration.
• Ability to work independently in a highly available enterprise environment.

Responsibilities

• Support implementation, maintenance, and lifecycle management of enterprise VoIP infrastructure.
• Troubleshoot Cisco Unified Communications Manager, Unity Connection, and Emergency Responder platforms.
• Configure and support SIP trunking and session border controller solutions including Cisco CUBE.
• Support disaster recovery planning, backup strategies, and security controls for voice services.
• Monitor system performance, remediate vulnerabilities, and resolve incidents impacting telephony.
• Participate in complex projects involving design, risk assessment, and cross‑functional coordination.
• Develop and maintain technical documentation, runbooks, and training materials.
• Provide Tier II escalation support and mentor staff.
• Recommend and implement infrastructure improvements and process optimization.

Skills

Cisco UC Manager

SIP trunking

SRST

Voice QoS design

Networking for VoIP

Education

Bachelor's degree in CS/IT/Telecom

Tools

Cisco CUBE

Cisco Unified Communications Manager

Unity Connection

ISE/Expressway/Webex

SRTP/ SBC platforms (Ribbon/AudioCodes)

Job description

VetRamp is seeking a Network VoIP Engineer in Austin, TX to lead and support enterprise VoIP and collaboration systems, focusing on design, implementation, and operations for Cisco-based voice infrastructure.

You will handle SIP trunking, CUBE, disaster recovery, security, and cross‑functional projects in a 24x7x365 environment. Hybrid work style with in-office Tue–Thu and remote Mon & Fri is offered.