Senior Network & Voice Engineer – ACD/Genesys

Symphony Corp; Madison (WI); On-site; USD 85,000 - 105,000; Full time

Job summary

Symphony Corp in Madison, Wisconsin is seeking a Network Engineer who is mainly responsible for installing networking technologies and providing network support. This role involves configuring equipment, training others, and documenting solutions. A strong background in DHCP, DNS, and telephony technologies is required.

The candidate should have over 8 years of experience, showcasing troubleshooting skills and an understanding of the Genesys platform, ACD concepts, and contact center applications. The position offers opportunities to work on large-scale projects and support migration strategies for clients.

Qualifications

• 8+ years of experience in network administration and technical support.
• Strong analytical skills with outstanding troubleshooting ability.
• Experience in the design and support of ACD platforms.

Responsibilities

• Install and configure networking technologies.
• Provide technical support and design network solutions.
• Work on migration strategies for ACD platform projects.

Skills

Network installation

Network configuration

DHCP and DNS management

Telephony concepts

SIP circuit management

Education

Bachelor's degree in a relevant field

Tools

Cisco Call Manager (CUCM)

MS SQL Server 2012

Job description

Symphony Corp in Madison, Wisconsin is seeking a Network Engineer who is mainly responsible for installing networking technologies and providing network support. This role involves configuring equipment, training others, and documenting solutions. A strong background in DHCP, DNS, and telephony technologies is required.

The candidate should have over 8 years of experience, showcasing troubleshooting skills and an understanding of the Genesys platform, ACD concepts, and contact center applications. The position offers opportunities to work on large-scale projects and support migration strategies for clients.